Job Description

About Klook

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn\'t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you\'ll do

Support in managing Klook\'s localization program, end to end Localization Projects and large cross-functional initiatives working closely with language specialists, internal business partners, external vendors and other departments

Manage a team of linguists across APAC markets (mainly SEA markets) to drive localization strategy centrally according to the overall company directions

Set up projects in the CAT tool, resolve CAT-tool related issues and address knowledge gaps

Proactively identify and prioritize technical and process issues that affect localized product relevancy, quality, and functionality

Partner with vendors to ensure that the right resources are in place and all deliveries are completed at the expected standards

Source and manage of freelance linguists and vendors, plan capacity (both in-house and external) and monitor against plan to ensure scalability of Klook content operations

Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity

Write, edit, review and maintain localization process documents

What you\'ll need

4+ years experience as Localization Project / Program Manager in a fast paced role with accountability for delivering projects with multiple components and multiple partners and collaborators

Experience working with TMS (e.g. Smartling, XTM, Smartcat, etc.), CMS and other translation and content management tools

Experience in people management, ideally with remote direct reports

Excellent communication skills at all levels of an organization

Passionate about Klook and our mission

Be comfortable with constant change, in your role, around you, in the team. You embrace it and try to make the most of each new opportunity.

Ability to multi-task / handle several projects simultaneously

Fantastic skills with stakeholder engagement at all levels of an organization - someone who can communicate equally as effectively to a core project team and C-Suite executives

What you\'ll get?

The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

An environment that values honesty, transparency and respect with awesome co-workers globally

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We\'re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (\xe2\x80\x9cAgency\xe2\x80\x9d). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook\'s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

Klook