Job Description

• Supervise & lead team members to achieve KPI in productivity.
• To motivate, coach and inspire team members to maintain and improve the system operations.
• To ensure all team members understand and adherence to company policies and procedures.
• To provide support on network administration, hardware/software installation, maintenance & implementation of PCs, servers, SAN/NAS storage, LAN/WAN/VPN network infrastructure and upkeep of Data Centres.
• Responsible on providing resolution of network outages, incident management, customer consulting, vendor management, operational delivery, solution design, data centre and network capacity planning.
• Monitor PCs, Network, Data Centres and LAN/WAN/VPN securities, system resources (such as CPU, RAM, disk space, Telco lines, server racks, Data Centre humidity and temperature) and performance using Monitoring tools
• Support and train users on IS/IT tools.
• Ensure documentation, procedures and guidelines are up to-date.
• Attend and solve user problem (IR, HSR, UAR and etc).
• Involved in departmental project.
• Liaise with vendor on any PCs hardware/software, network LAN/WAN/VPN troubleshooting, Infrastructure support, availability of data centre facilities and problem solving.
• Second level support for all systems, LAN/WAN/VPN connectivity and SAN/NAS storage.
• Ensure all AEON\xe2\x80\x99s information assets confidentiality, integrity and availability are protected
• Ensure periodic backup on PCs policies, Network and Infrastructure equipment configuration, verify backup and recovery procedures from time to time and ensuring cleanliness of data centre facilities.

Requirements:

• Diploma/Advanced Diploma or Bachelor\xe2\x80\x99s Degree in Computer Science/Information Technology or equivalent
• Preferable at least 8 years of working experience in the related field is required for this position.
• Knowledge in managing a team of resources is essential.
• Knowledge in Data Centre Operations
• Good knowledge in Microsoft Windows architecture & environment-client/server
  Familiar with CISCO router, switches & firewall configuration, knowledge in LAN/WAN/VPN setup in large organization.
• Good knowledge in TCP/IP application, system integration & security such as DHCP, DNS, SMTP, Firewall and FTP etc
• Strong interpersonal skills and self-motivation
• Committed to work/assignment given
• Must display professionalism and confidence
• Excellent customer service skills
• Pro-activity to follow the incidents
• Strong organizational, multi-tasking and time-management skills
• Proven ability to work independently and as a team member
• Ability to be flexible and work analytically in a problem-solving environment
• Must be able to carry-out technical support and implementation work
• Computer literate in Microsoft latest products such as MsOffice, Windows Operating System
• Excellent communication (written and oral), presentation and interpersonal skills
• Strong knowledge on networking, operating system
• Good communication skill
• IT Business acumen

Interested candidates please submit your application through Jobstore.com