Job Description

Job description Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager Operation. Why join us GC Dublin Cash is a process where all custody transactions for Dublin and New York clients. Services provided are Cash Processing, Cash Management, Trade Processing, 3rd Party Invoices and Investigations. Instruction received are cash managed to ensure funding is available. Input and release all payments received via typhoon on HSBCnet and GPS system Input and release all trades received via typhoon on GCS system. Logging and updating client database for all Invoices received from the 3rd party Logging new invoices and sending out an email requesting authorization from the client. Authorized/completed invoices are logged, saved and sent for processing. Investigate any problems related to payments, transfers and trades. Example of problems are payments unable to apply, return of funds, TLM claims, bank charges, recall of funds and late settlement of trades. The Opportunity: Deal with the specific requirements for the various markets assigned and to look into effective ways to standardize certain practices across markets. Deal with internal and external attrition and their operational affects. Drive customer centric Quality initiatives. Effectively mitigate identified Operational Risks. Comply with Group\'s statutory audit standards. Deal with business that may significantly exceed forecasted figures by liaising with the respective business areas. Ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff. Review and produce MI in a specified format, which is easily understood by business units, while giving them an idea of FTE benefit for migrating. Lead and motivate staff with widely differing aspirations working in productivity- based environment with critical deadlines. What you\'ll do: Effectively drive and manage change to achieve business goals. (eg: process improvements /changes in procedures) Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction. Drive staff development through soft skill training, personal development plans and performance management reviews Strike balance among task, team and individual to inspire and influence staff to bring out their best Motivate and develop team members to meet business objectives Create robust team environment where skills and knowledge is shared to achieve team and business goals Brief team members regularly and ensure that they are made aware of individual/department performance targets and achievements Knowledge and experience is shared with team members, providing assistance on referred/technical issues Implement and monitor Band Progression plans to meet Business requirements and Staff expectations Progress reviews on performance are undertaken within agreed timescales. Advice and guidance is given in a constructive manner Monitoring \'Service Quality\' of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress. To smoothen the impact of erratic workflows/volumes through effective capacity planning, leave management and process prioritization by allocating/reallocating resources across the various markets. Ensure \'knowledge retention\' in the section by reinforcing concepts through continuous staff training and cross training across the various markets. (To address the effects of attrition). Procedural changes/new initiatives are fully communicated to and implemented by the team. Team members consistently maintain a high level of customer service by achieving established SLAs. To co-ordinate and assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans. Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales. Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology By addressing any areas of concern in conjunction with line management and/or the appropriate department. Implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term \'compliance\' embraces all relevant laws, rules and codes with which the business has to comply Requirements What you will need to succeed in the role: A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position At least 3-5 years\' experience in management position with exposure to appraisals, counseling, team building and staff development. Experience in a processing environment. Knowledge in Securities Services and Settlements What additional skills will be good to have . Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams Experience of successfully managing and developing a team in a previous role Evidence of process management skills with an ability to initiate process improvements Initiate cost control measures by achieving resource efficiency and managing overheads Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\'ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd...

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