Job Description

Job Purpose

• Develop strategic planning for the smooth functioning,

and operations of the shopping centre by achieving effective, and defined objectives through planning, evaluating, developing, implementing and maintain services in compliance with established guidelines. * Formulates operational policies,
and programs and work closely with other Heads of Departments in ensuring smooth operations of the shopping centre * Proactively increase the asset value of the property by ensuring delivery of first-class management and maintenance services to tenants, and recommends improvement where necessary

• Drive technology focused strategy and clearly be able to justify and communicate the role of technology in management

Job Responsibilities

• Manage the overall operations management of the shopping centre including its physical building structural management, security and safety, housekeeping, landscaping, pest control and waste management, car park cost and revenue management, operational services management, facilities and MEP management, utilities cost and revenue management, marketing, events & promotions, tenancy enforcement and tenancy fit-out management.
• Provide leadership to the technical and operational staff to achieve optimum performance and efficiency.
• Review the operational management programmes and developments to ensure that the shopping centre performs at an optimum level.
• Provide superior customer service to achieve high customer satisfaction.
• Ensure the reliability and efficiency of equipment to keep the shopping centre in excellent condition.

Job Responsibilities (Con\'t)

• Conduct energy conservation and environmental programme with a view to reducing operating costs and energy consumption.
• Responsible for the preparation and collation of relevant management reports.
• Strategically plan for the development of Operations staff by recruiting, selecting, train, delegate, coach,

and discipline. * Communicate job expectations; planning, monitoring,
and reviewing job contributions * Contribute operations information and recommendation to strategic plans and review; prepare and complete action plans; implement production,
and customer-service standards, resolve and identify current market trends * Maintain safe and healthy work environment by establishing,
and enforcing standards and complying with local and BISB policies and procedures * Continuously analyze process workflow, co-workers\' engagement and ownership levels and implement changes to increase work productivity and deliverables.

Job Responsibilities (Con\'t)

Job Responsibilities (Con\'t)

Impact / Accountability

• RMxx mill per year
• xx mill shopper per year
• RMxx mill sales per year

Education/Professional Qualification

Professional Experience

Bachelors Degree in Building Services, Mechanical or Electrical Engineering or other related disciplines.

Competencies

Risk Management

Governance, Risk and Integrity:

Understand, at minimal:

• The Group and BU/OU/Support Department governance structure and process;
• BU/OU/Support Department operating parameters;
• Laws, rules and regulations impacting BU/OU/Support Department area of operations;
• The Group's principles and requirements of the Group's Code of Business Conduct ("COBC"), Group Policies and Authorities (GPA) and related policies and procedures.
• The basic application of risk management in the BU/OU/Support Department area of operations;

[the above is collectively known as requirements]

Drive, lead and/or assist in:

• Maintaining compliance to the requirements.
• Guiding others, where required.
• Raise concerns and seek guidance when in doubt.

Sime Darby Property