Job Description

Job descriptionWhy join us?Data Operations (DATAOPS) is functionally responsible for all client related static data (Custody- SSV, entity, account & SSI data), covering all products/ asset classes within Global Markets business. DATAOPS has an on-shore and off-shore model with current staff located in HUB sites for on-shore support and the majority of the RTB staff split between Manila and Kuala Lumpur to provide full business resiliency.What you\xe2\x80\x99ll do:12 Months contract rolePrincipal accountabilities for this roles as aligned to Group Leadership capabilities are as follows:Understanding and translating Group Strategy into immediate business/function and aligning direction for self and teams\xc2\xb7 Understand customer needs and the business environment.\xc2\xb7 Ability to engage the offshore staff and build the knowledge of DATAOPS purpose, in larger scheme of things.Setting world class standards and embedding these in immediate business/function area\xc2\xb7 Engage with all Regional Stakeholders and ensure regional service PLA are consistently delivered in the region for Full On-boarding, Partial Services and Ongoing Maintenance.Leading from the front by courageously setting and executing stretching goals for the immediate business/function area\xc2\xb7 Direct line responsibility of a DATAOPS team in offshore location i.e. Bangalore or Kuala LumpurMaintain enhanced service levels for the Product Area by improving the quality and productivity of offshore teams.\xc2\xb7 Develop staff to achieve business / individual goals, sharing knowledge and experience and providing assistance on referred issues.\xc2\xb7 Up-skilling of the existing team to increase process efficiency and facilitate the move of more operational tasks from regional teams.\xc2\xb7 Improve the employee engagement in offshore teams.Authentically engaging a diverse range of stakeholders to deliver at pace\xc2\xb7 Establish and maintain strong relationships with peers on various product areas.\xc2\xb7 Enhance the existing subject matter expertise in offshore teams and harness talent to deliver at pace.\xc2\xb7 Manage escalations and communication of any identified issues while on-boarding or maintaining data.Making considered decisions that protect and enhance HSBC values, reputation and business\xc2\xb7 Contribute towards addressing DATAOPS operational risk disciplines and audit findings.\xc2\xb7 Maintain HSBC internal control standards, including addressing control issues identified in the AM audit, working closely with Global Banking and Global Infrastructure support functions where cross-functional solutions are required.\xc2\xb7 To continually re-assess the operational risks inherent in the function, due to changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.\xc2\xb7 With BCP established, test resiliency both directions periodically.RequirementsWhat you will need to succeed in the role:\xc2\xb7 Experts of programming in VBA\xc2\xb7 SQL competency \xe2\x80\x93 Able to manage database management systems\xc2\xb7 Data Analysis \xe2\x80\x93 Able to design robust statistical analyses and execute them using VBA\xc2\xb7 Experience in managing small sized teams in offshore service centers.\xc2\xb7 Strong results orientated delivery skills.\xc2\xb7 Ability to establish good working relationships with various stakeholders.\xc2\xb7 Good understanding of Markets & Securities Services products e.g. FX, Equities, Fixed Income Bonds or Derivatives\xc2\xb7 Excellent communication skills, both written and verbal, appropriate for interaction with colleagues and business partners at all levels.\xc2\xb7 Leadership skills to manage resources to improve customer service and productivity levels\xc2\xb7 Good decision making skills and ability to escalate as appropriate in complex situations.\xc2\xb7 Energy and enthusiasm with a positive \xe2\x80\x98can do\xe2\x80\x99 attitude and ability to self-start and motivate\xc2\xb7 Ability to manage resources to continually improve customer service and achieve productivity targets.\xc2\xb7 Graduate in any discipline with strong academic background\xc2\xb7 Ability to recognize areas for development.\xc2\xb7 Ability to identify operational risks and suggest mitigation plan to offshore regional head.What additional skills will be good to have?\xc2\xb7 A good understanding of the overall securities industry from an operational and regulatory perspective.\xc2\xb7 Knowledge of excel- Expert\xc2\xb7 Knowledge on MS Visual Basic programming

HSBC