Job Description

Job descriptionWhy join us?Reconciliations is a centralized function accountable for producing reconciliations for Custody, Fund and Market operations. Majority of reconciliations are performed using strategic tool, TLM, DUCO but a number are still manually or through EUC; segregated through cash, stock and intersystem.The Opportunity:

• Initiate and plan business improvement, development, ensuring a low cost, high quality service to the business areas with minimized risk and maximized profit through effective management of costs/resources.
• Ensure that process and procedures are continually reviewed, improved and changes communicated and implemented effectively.
• The job also entails checking on internal audits and measures; regularly reviewed in order to maintain quality and productivity at optimum level.
• Set a high standard of continuous staff motivation, leadership and improved culture to ensure good work environment leading to committed/driven staff who take pride in working for the organization.
• Responsible in maintaining work environment which encourages creativity, defect free implementation of procedures and maintains high productivity levels through continuous improvement. Responsible for the development of thorough team through coaching/counseling and identifying appropriate training and development requirements.

What you\xe2\x80\x99ll do:Leadership and Team Work:

• Motivate and develop teams and subordinate to meet business objectives.
• Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
• Development plan created and reviewed. Teams are regularly briefed and trained on any developments.
• Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
• Advice and guidance is given in a constructive manner and positively.
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Identify strength / weakness of teams in order to develop them.
• Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.

Reviews and Feedbacks:

• Frequent 1:1 at minimum monthly to be completed for staff
• Guide and provide feedback to staff on their development and ways of improvement that could enhance personal skills and knowledge to meet business objectives.
• Plan and discuss with GCB7/8 on career development plan.
• Customer Service and Problem Resolution
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Customers are kept fully informed of progress.
• Periodical MI submitted accurately and in line with customer and business needs.
• Updates and procedural changes obtained and cascaded / recorded.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.

Operations:

• Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Create and design reporting templates and tools for Operations Team.
• Work is organized and completed within agreed timescales, in accordance with procedures.
• Work is distributed / duties allocated between individuals in accordance with their experience / ability.
• Productivity and quality of work are monitored and achieved.
• Issues / problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• Procedural changes / new initiatives are fully communicated to and implemented.
• Encourage and monitor team member to consistently maintain a high level of customer service.
• Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilization at all times.
• Contribute to contingency planning for the teams / sections.
• Continuously drive changes within the team and encourage teams to participate in change initiatives.

Completion of Records and Management Information:

• Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.

Compliance:

• Ensure team member adheres to the Company\xe2\x80\x99s requirements including but not limited to Data Protection Act, Premises Security, Compliance issues / requirements.

Managing for Value:

• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Encourage and support initiatives originating within the team for implementation and recognition.

RequirementsWhat you will need to succeed in the role:Skills:

• Understand the processes\xe2\x80\x99 functions and objectives irrespective of Business Areas.
• Responsible for the day to day management of the Reconciliations processes, providing full support to the Reconciliations Management team.
• Work closely with Business Partners/Stakeholders to ensure; the effective and timely delivery of all enhancements the tactical improvements needed for existing processes.
• Understand Management Information requirements and facilitate the production of Weekly and Monthly MI reports for Management.
• Support where applicable, both tactical and strategic agenda for the Reconciliations managed activities, ensuring the effective management of inbound migrations/de-risking from Reconciliations KL
• Run the Day to Day BAU for Reconciliations. Ensuring issues are escalated timely and key metrics are captured daily
• On time delivery of change tasks. Good governance and communication of change tasks and delivery date expectations within the control team and across the wider operations
• Ensure iCATS updated for all teams in a timely manner.
• To manage the resources on the floor by driving the implementation of Leave Planner for the team.
• To drive Emergency Escalation Plan for Operations Teams. (BCP).
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• The need to implement the Group Compliance Policy, as applicable to their role.
• The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
• Abilty to manage good relationships across mutiple buisness lines and GBM/HSS Hubs
• Very strong people management skills \xe2\x80\x93 ability to steer and motivate directs providing a chellenging and supportive environment for team members
• Ability to solve problems, articulate requirements and implement changes.
• Escalation \xe2\x80\x93 ability to recognize when a task should be escalated and following through to ensure management are aware
• Possess knowledge on MS Office with good numerical and analytical skills.
• Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.
• Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data.
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills.
• Good Management skills and initiate improvements.
• Able under challenging environment with tight timelines.

CASS Responsibilities (for CASS roles):

• Operating processes and controls which ensure protection of client assets and compliance with CASS rules.
• Ensure stock position been reconciled on daily basis within agreed PLA.
• Monies due to clients allocated within 10 business days and ensure cash accounts been reconciled with cash records system.
• Ensure the reconciliation tracker and evidence for MT950 stored on daily basis.
• Regularly sending daily completion reports and monitor aging breaks and circulated to investigation team.
• Continuously providing complete, accurate, timely, and transparent Management Information to Oversight Managers to ensure potential CASS risk in processes and controls is identified.
• Ensure CASS RP sign off on monthly basis and continuous update control references in the procedure.
• Maintaining CASS framework document; Toolkit with continuous monthly review to avoid any misses at our end.
• Identification and timely escalation of breaches and near misses, and driving appropriate remediation.
• Ensure team are aware of the CASS requirements and full adherence by testing their competency.

What additional skills will be good to have?

• A degree in Accounting/Finance/management/Business Administration. Higher qualification not a bar provided aspirations commensurate with the position.
• Excellent knowledge and understanding of the Reconciliations Process.
• Experience
• At least 3 \xe2\x80\x935 years\xe2\x80\x99 working experience in Global Banking & Markets, and experience in managing MI reporting, report analysis, change and administrative work.
• At least 3 years of supervisory skills with exposure to appraisals, counseling, team building and staff development.

HSBC