Job Description

Job description

Business: Collateral Services

Open positions: 1

Role Title: Manager Operations

Global Career Band: 6

Location (Country / City): Kuala Lumpur, Malaysia

Recruiter Name: Nana Nasruddin

Why join us?

As part of the Global Markets Operations strategic model, HSBC have created a \xe2\x80\x9cCentre of Excellence\xe2\x80\x9d (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports multiple products and legal entities, providing utility type processes whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients, or which are deemed too complex to be migrated. A second site has been set up in Manila for contingency purposes, which sits under the governance of KL.

The Collateral & Valuations are responsible for the processing of all collateral related counterparty risk exposure management & the collate, distribution of client portfolio valuations and settlement of cash and interest. Products covered include all OTC derivative transactions & securities administered in London. These include locally booked interest rate, equity, credit & FX derivatives.

The Opportunity:

The key functions of this role include the understanding of:-

• Input & maintenance of collateral legal agreement static.
• The investigation & resolution of all system feed exceptions.
• Production & monitoring of system market & regulation data reports.
• Understand the processes\xe2\x80\x99 functions and objectives irrespective of Business Areas to be able to custom design the AMO
• Report layout for respective processes.
• Understand Management Information requirements and produce Weekly and Monthly MI reports for Management.
• Ensure timely and accurate reporting by all AMOs and MOs.
• Create Supporting Templates and prepare guidelines for Operations to use.
• Create and implement Leave Planner to Operation Teams and Compile Operation Teams\xe2\x80\x99 Leave
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data\xe2\x80\x99s.
• Need to be hands on with the processing and also in team management.
• Understanding of Global client valuation policy and ensuring that it is adhered to.
• Understand the changes in policy and its impact on the process and implementation of the changes in the process.
• Stake holder management, both internal and external.
• Ensuring highest quality of client service is maintained at all times.
• Understanding the underlying risk in the process and ensuring necessary steps are taken to mitigate or minimize them.
• Should be able to adapt to the constant regulatory changes that might happen and also understand its impact on the process.
• Candidate to have sound knowledge of products and trade life cycle.
• Candidate to have sound knowledge of collateral business and understanding of risk associated with the same.

What you\xe2\x80\x99ll do:

Impact on the Business/Function

• Provide management oversight of Collateral management functions. Ensure meeting PLA agreed with business partners.
• Drive business initiatives including systems implementation to completion.
• Work closely with London, Hong Kong, Paris and New York business partners to implement the global strategic model. This involves building relationships between onshore and offshore teams to increase efficiencies and to create best practice.
• To work closely with Onshore business partners ensuring a high standard of communication maintained between teams.
• Develop potential staff and manage poor performer.
• Ensure processes complies with FIM.
• Ensure effective escalation procedures in place.
• Continuous review and improvement of processes to enhance controls and create efficiencies in service delivery.
• Strong focus on waste reduction.
• Create an environment of minimal bureaucracy.

Customers / Stakeholders

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Customers are kept fully informed of progress.
• Periodical MI submitted accurately and in line with customer and business needs.
• Updates and procedural changes obtained and cascaded / recorded.
• Enhance systems and business knowledge relating to customers / processes and cascade to teams.

Leadership & Teamwork

• Monthly 1:1 to be completed regularly every month.
• Guide and provide feedback to staff on their development and ways of improvement that could enhance personal skills and knowledge to meet business objectives.
• Plan and discuss with staff on career development plan.
• Motivate and develop teams and subordinate to meet business objectives.
• Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
• Development plan created and reviewed. Teams are regularly briefed and trained on any developments.
• Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
• Advice and guidance is given in a constructive manner and positively.
• Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Identify strength / weakness of teams in order to develop them.
• Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.

Operational Effectiveness & Control

• Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Create and design reporting templates and tools for Operations Team.
• Provide guidance and coaching to AMOs and MOs on utilization of the reporting tools and templates.
• Work is organized and completed within agreed timescales, in accordance with procedures.
• Work is distributed / duties allocated between individuals in accordance with their experience / ability.
• Productivity and quality of work are monitored and achieved.
• Issues / problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• Procedural changes / new initiatives are fully communicated to and implemented.
• Encourage and monitor team member to consistently maintain a high level of customer service.
• Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilization at all times.
• Contribute to contingency planning for the teams / sections.
• Guiding new MO and AMO in setting up new templates and documentation for their new teams.
• Completion of Records and Management Information.
• Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.

Housekeeping

• Maintain equipment, systems and general work environment in good condition.
• Issues / problems are investigated or resolved immediately or escalated to Line Manager.

Managing for Value

• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Encourage and support initiatives originating within the team for implementation and recognition.

Requirements

What you will need to succeed in the role:

• Relationship Management
• People Management & Employee Development
• Attrition and Business contingencies
• Process & Business Knowledge
• Skill set match / profiling for the teams
• Business Re-engineering.
• In addition, the role will require a large degree of management of streamlining of processes while seeking efficiencies within current processes to ensure that appropriate economies of scale are achieved.
• The incumbent will be responsible for the review of new business initiatives relating to collateral optimisation in Collateral functions and the process impact to Collateral Operations e.g. FXPB, Repo, Equity business. Aligning the various businesses.
• This role will require the incumbent to build out an effective team covering Collateral Services tasks on a daily basis. This will require the individual to understand and educate their team, be able to work with multiple business stakeholders and communicate constructively and concisely.
• Liaising with multiple stakeholders and updating on the regulatory impact coming out of North America and Europe. Managing stakeholder queries.

HSBC