Job Description

Job Category: Information Technology and Services
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KEY RESPONSIBILITIES:
Governance & Frameworks * Support the Test Lead in rolling out testing standards and frameworks across projects.

• Provide templates, training, and coaching to Ops users to enable effective UAT execution.
• Review and perform quality checks on test documentation (test cases, scripts, defect logs) for large/critical projects.
• Monitor compliance with testing policies and highlight deviations for corrective actions.

Operational Delivery * Prepare and maintain test templates, reusable packs, and scenario libraries.

• Support test planning activities with Project Managers and Domain Leads.
• Track progress of testing execution and highlight risks/issues to the Testing Lead.

User Enablement * Prepare and maintain test templates, reusable packs, and scenario libraries.

• Support test planning activities with Project Managers and Domain Leads.
• Track progress of testing execution and highlight risks/issues to the Testing Lead.

Quality Assurance * Confirm that pre-requisite testing (unit, integration) has been conducted before UAT begins.

• Monitor compliance with entry/exit criteria during execution.

Continuous Improvement & BAU * Capture lessons learned from each initiative to strengthen frameworks.

• Contribute to continuous improvement of testing practices.
• Support BAU change requests and BU-driven initiatives beyond Transformation.

COMPETENCIES/SKILLS:
Technical/Functional Skills

• Proficiency in Microsoft office tool (i.e MS Words, Excel, Powerpoint)
• Familiarity with UAT processes, defect management tools, and test scripting.
• Solid understanding of testing processes and lifecycle management.
• Proficiency in test management tools (e.g., JIRA, ALM).
• Strong attention to detail with ability to perform QC of test scripts and results.

Non-Technical Skills

• Ability to coach non-technical users and prepare clear documentation.
• Strong organisational skills to manage execution tracking across multiple initiatives.
• Detail-oriented, with a focus on quality and process compliance.
• Good communication and training skills to enable non-technical Ops testers.

Analytical mindset to track, report, and escalate testing issues effectively.

Skills Required