Job Description

Job : Retail Banking
Primary Location : Asia-Malaysia-Kuala Lumpur
Schedule : Full-time
Employee Status : Permanent
Posting Date : 21/Dec/2022, 10:22:05 PM
Unposting Date : Ongoing


The Role Responsibilities Strategy The primary focus of the role is to manage campaigns and drive business performance through analytics for Consumer, Private and Business Banking (CPBB). The individual will be responsible for end-to-end campaign management and analytics solution development, deployment and performance assessment. The role includes providing thought leadership and is the subject matter expert in designing and recommending appropriate analytical solutions. Business a) Accountable for end-to-end management of campaigns (design, execution & tracking) for assigned businesses:

• Work with respective business stakeholders on campaign design and financial model of each campaign
• Execute campaigns and ensure accuracy of extraction
• Conduct post campaign analysis, provide insights and recommend improvements
• Drive AI/ML model adoption and effectiveness

b) Consolidate campaign results across CPBB and lead the CPBB campaign management forum.

• Execute campaign management framework
• Consolidate post campaign results across all businesses for CPBB
• Organize campaign management forum and lead discussions on campaign insights
• Run the campaign management forum

c) Analyse and identify opportunities that will help grow top line and improve bottom line.

• Synthesize large quantum of data (sales, credit and risk parameters) and identify opportunities
• Expand acquisition & x-sell base through insights on risk, credit & other parameters
• Co-design new solutions to drive strategic business KPIs

Processes

• Continuously improve operational efficiency and process effectiveness
• Ensure effective management of operational risks within the function
• Comply with applicable internal policies, and external laws and regulations

People and Talent

• Champion and act as role model of the group\xe2\x80\x99s values
• Drive an environment of collaboration, both within CPBB Banking and across the wider Group, to ensure issues are raised and blockages are resolved in a timely manner

Risk Management

• Interpret the Group\xe2\x80\x99s financial information, identify key issues based on this information and put in place appropriate controls and measures.
• Ensure data security and data sharing through secured channels e.g. SharePoint in password protected files.

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Retail Analytics for CPBB to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group/Region Analytics teams
• Group / Region/Country Product & Segment Teams
• Group / Region / Country Channels/distribution
• Group / Region / Country Risk Analytics Teams
• Group / Regional / Country Business Teams
• Support functions including Finance, Technology, Analytics Operation

Our Ideal candidate

• Education - Post Graduate or University Degree
• Minimum 6 years of relevant experience in Analytics / Banking / Financial Services Industry
• In depth business understanding for client, segment, product and channels

Role Specific Competencies

• Analytics experience
• Campaign Management experience
• SAS, SQL
• Office tools (Excel/ PowerPoint)
• Project Management Skills
• Communication Skills
• MI Reporting & Data Management
• Benefit Measurement connecting to P&L

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers