Job Description

An exciting e-Commerce Manager (Retail Chain) job has just become available at one of the most respected global retail chains based in Malaysia. Reporting directly to the Director, this is a role for an e-commerce Manager who is a leader in their field. About the e-Commerce Manager (Retail Chain) Role:
In this business critical role you will be responsible for defining the broad business development strategy, delivering the highest quality service alongside other directors. You will also take the lead in developing and implementing strategies and campaign planning, which drives sustainable growth in sales and customers, and ensure the company provides a delightful, easy, and rewarding customer shopping journey on the platform. Key Responsibilities: Marketing

• Co-create with stakeholders and run the annual marketing plan to achieve business and sales targets for e-commerce channels which includes new store opening, catchment expansion or new products or services
• Collaborate with trade plan and product team to implement competitive and appealing trade and promo tactics ensuring all parties are work towards delivering the best offer with the right availability
• Lead partnership opportunities with suppliers or other external parties to grow e-commerce customer acquisition
• Manage the SEO, SEM and SSA campaigns by constantly updating campaign keywords and product catalogue
• Use data analytics tools coupled with market data, customer insights and performance data to identify improvements or new opportunities in marketing effectiveness to drive awareness and customer growth. Develop reports and presentations using Adobe Analytics and other platforms to update stakeholders on a weekly basis
• Manage budget ensuring spend is focused and optimised to deliver outcomes and objectives required

Content management

• Oversee content management of the ecommerce website to ensure it is relevant, accurate and is user friendly
• Ensure product ranging and product information (photos and description) achieve the target of availability and product completeness, with clear understanding on how to work the attributes and category suitability of each product

Customer Experience

• Deliver continuous improvements on the platform, working with IT team, and recommending the best functions and capability that makes our e-commerce on par with leading sites
• Review customer feedback and experience to identify opportunities for improvement of user experience on the site
• Work closely with operations and call centres to ensure that e-commerce services are up to standard, and support in service recovery communications due to downtime/impacts that may occur

To succeed in the e-Commerce manager (Retail Chain) job, you will need to have the ability to work effectively and co-operatively with senior business development teams, across borders and internal matrix. Key Requirements:

• Degree/diploma in marketing, communications, or equivalent
• Must possess a minimum of three years\xe2\x80\x99 experience with a proven track record in e-commerce, digital and social playground
• Excellent communicator: must be highly proficient in Ms. Word, PowerPoint, and Ms. Excel, which will be necessary in the creation not only verbally but visually engaging branding materials, reports, and presentations
• Passionate about the work; must be hands-on and detailed in approach, with ability to multitask and perform effectively under pressure and tight deadlines.

This international retail chain needs no introduction and is recognised as the leader in their field of expertise. With great clients and known for their corporate entertainment, they\xe2\x80\x99ve won many awards. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant. The firm is also very focused on developing and training their people to the highest standards. If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting e-Commerce Manager (Retail Chain) role. Apply today or email me at Christie.Cheah@robertwalters.com.my to discuss this new opportunity. Do note that we will only be in touch if your application is shortlisted. Agensi Pekerjaan Robert Walters Sdn Bhd
Business Registration Number : 729828-T
Licence Number : JTKSM 423C
An exciting e-Commerce Manager (Retail Chain) job has just become available at one of the most respected global retail chains based in Malaysia. Reporting directly to the Director, this is a role for an e-commerce Manager who is a leader in their field.