Manager, Risk & Control, Client Care Centre

Bukit Jalil, Kuala Lumpur, Malaysia

Job Description


Role Responsibilities

Job Summary*

Define key responsibilities to reflect the duties and responsibilities of this role.

Build an effective control environment & Continue to drive an ongoing culture of

  • Effective management of Risk analytics and insights and bringing in a new dimension of identifying risk related identifiers for Business
  • Report incidents within prescribed timelines and via appropriate channels e.g. M7/SRM/Email,etc
  • Provide support to the teams to ensure they establish and monitor processes for adherence to policies and procedures
  • Timely submission of any reports & deck\'s for relevant meeting and stakeholders e.g. Service Review Meetings, engagement meetings with country, BORF deck, etc.
  • Extend support during regulatory reviews / statutory audits and ensure timely submission of responses / actions
  • Oversight of work from home related controls, by execution of periodic review to test the execution and effectiveness of controls.
Responsibilities

Strategy
  • Awareness and understanding of the Group\xe2\x80\x99s business strategy and model appropriate to the role.
  • Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Business
  • Awareness and understanding of the wider business, horizon risks/ environment in which the Group operates
Processes
  • Process Assurance Checks: Highlight exceptions surfacing out of the checks to the relevant units and follow through till closure of the issues. Perform periodic dip test to ensure non-recurrence
  • Assurance Review: Highlight issues with regards to People Management/ Process Adherence/ System Access Controls and Regulatory requirements to the respective business teams for adherence, thereby avoiding adverse Audit findings/rating.
Root Cause Analysis (RCA)

- Assist BRM\xe2\x80\x99s to complete the Root Cause Analysis (RCA) report for below events

o Audits rated \xe2\x80\x9cFailed\xe2\x80\x9d or \xe2\x80\x9cImprovement required\xe2\x80\x9d for Critical Processes

o Operational risk event / Loss event

o Group / Local regulatory policy breach

People & Talent*

\xc2\xb7 Clear understanding of the Bank\xe2\x80\x99s Enterprise Risk Framework or equivalent experience gained in other organisations

\xc2\xb7 Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships

\xc2\xb7 Strong analytical skills, detail-focused with the ability to interpret large volume of information

\xc2\xb7 Problem solving skills with ability to influence across all levels of business

\xc2\xb7 Ability to independently drive initiatives with minimum hands-on supervision.

\xc2\xb7 Excellent written and verbal communication skills.

\xc2\xb7 Knowledge of MS office is required that include PowerPoint and Excel.

\xc2\xb7 Strong presentation skills.

Risk Management*
  • Conduct internal reviews and peer reviews as per the agreed Review Calendar for the year
  • Process Assurance Checks: Highlight exceptions surfacing out of the checks to the relevant units and follow through till closure of the issues. Perform periodic dip test to ensure non-recurrence
  • Assurance Review: Highlight issues with regards to People Management/ Process Adherence/ System Access Controls and Regulatory requirements to the respective business teams for adherence, thereby avoiding adverse Audit findings/rating.
  • External audit/ reviews: Co-ordinating with the audit / review teams from CCC perspective in terms of data sharing, handling the audit / review as applicable.
Governance*

Validation of Controls: Control Sample Testing (CST) / Key Control Indicators (KCI)

\xc2\xb7 Continuous monitoring of key controls. Validate sampling techniques, results and exceptions arising thereof

\xc2\xb7 Obtain, agree and track to closure of treatment plan from responsible parties

\xc2\xb7 Provide Country Heads and Risk Heads periodical view of status and progress

\xc2\xb7 Contribute towards / Facilitate implementation of control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management.

\xc2\xb7 Perform trend analysis in KRI\'s on perceived risks and prevailing issues and highlight the same.

Issue Management (records in M7)
  • Investigate, document and report risk events and treatment plans on M7 and keep relevant stakeholders updated
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Regulatory & Business Conduct*
  • Display exemplary conduct and live by the
. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the business Unit to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders*
  • Interaction with Voice & Virtual BRM\xe2\x80\x99s and Global Head
  • Business Heads of the respective Voice & Virtual markets spread across AME/E & ASIA markets
Other Responsibilities*
  • Embed Here for good and Group\xe2\x80\x99s brand and values in Voice & Virtual teams.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
  • Identifies major categories of business risks.
  • Describes potential consequences associated with specific examples of business risks.
  • Describes key issues and benefits of risk management practices.
  • Makes use of organizational resources for risk avoidance and management.
Qualifications*

Training, licenses, memberships and certifications

\xc2\xb7 Clear understanding of the Bank\xe2\x80\x99s Enterprise Risk Framework or equivalent experience gained in other organisations

\xc2\xb7 Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships

\xc2\xb7 Strong analytical skills, detail-focused with the ability to interpret large volume of information

\xc2\xb7 Problem solving skills with ability to influence across all levels of business

\xc2\xb7 Ability to independently drive initiatives with minimum hands-on supervision.

\xc2\xb7 Excellent written and verbal communication skills.

\xc2\xb7 Knowledge of MS office is required that include PowerPoint and Excel.

\xc2\xb7 Strong presentation skills.

Our Ideal Candidate
  • Risk Management Advanced
  • Operational Risk Advanced
  • Manage Risk Advanced
  • Risk & Control Self-Assessment (RCSA)
  • Entry
About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered

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Job Detail

  • Job Id
    JD970872
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bukit Jalil, Kuala Lumpur, Malaysia
  • Education
    Not mentioned