Manager, Risk & Control, Client Care Centre

Malaysia, Malaysia

Job Description


Role Responsibilities Job Summary . Define key responsibilities to reflect the duties and responsibilities of this role. Build an effective control environment & Continue to drive an ongoing culture of Effective management of Risk analytics and insights and bringing in a new dimension of identifying risk related identifiers for Business Report incidents within prescribed timelines and via appropriate channels e.g. M7/SRM/Email,etc Provide support to the teams to ensure they establish and monitor processes for adherence to policies and procedures Timely submission of any reports & deck\'s for relevant meeting and stakeholders e.g. Service Review Meetings, engagement meetings with country, BORF deck, etc. Extend support during regulatory reviews / statutory audits and ensure timely submission of responses / actions Oversight of work from home related controls, by execution of periodic review to test the execution and effectiveness of controls. Responsibilities Strategy Awareness and understanding of the Group\'s business strategy and model appropriate to the role. Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Business Awareness and understanding of the wider business, horizon risks/ environment in which the Group operates Processes Process Assurance Checks: Highlight exceptions surfacing out of the checks to the relevant units and follow through till closure of the issues. Perform periodic dip test to ensure non-recurrence Assurance Review: Highlight issues with regards to People Management/ Process Adherence/ System Access Controls and Regulatory requirements to the respective business teams for adherence, thereby avoiding adverse Audit findings/rating. Root Cause Analysis (RCA) - Assist BRM\'s to complete the Root Cause Analysis (RCA) report for below events o Audits rated \'Failed\' or \'Improvement required\' for Critical Processes o Operational risk event / Loss event o Group / Local regulatory policy breach People & Talent . . Clear understanding of the Bank\'s Enterprise Risk Framework or equivalent experience gained in other organisations . Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships . Strong analytical skills, detail-focused with the ability to interpret large volume of information . Problem solving skills with ability to influence across all levels of business . Ability to independently drive initiatives with minimum hands-on supervision. . Excellent written and verbal communication skills. . Knowledge of MS office is required that include PowerPoint and Excel. . Strong presentation skills. Risk Management . Conduct internal reviews and peer reviews as per the agreed Review Calendar for the year Process Assurance Checks: Highlight exceptions surfacing out of the checks to the relevant units and follow through till closure of the issues. Perform periodic dip test to ensure non-recurrence Assurance Review: Highlight issues with regards to People Management/ Process Adherence/ System Access Controls and Regulatory requirements to the respective business teams for adherence, thereby avoiding adverse Audit findings/rating. External audit/ reviews: Co-ordinating with the audit / review teams from CCC perspective in terms of data sharing, handling the audit / review as applicable. Governance . Validation of Controls: Control Sample Testing (CST) / Key Control Indicators (KCI) . Continuous monitoring of key controls. Validate sampling techniques, results and exceptions arising thereof . Obtain, agree and track to closure of treatment plan from responsible parties . Provide Country Heads and Risk Heads periodical view of status and progress . Contribute towards / Facilitate implementation ofcontrol measures and monitoring plans for compliance and operational risk management.Ensure effectiveness of controls for compliance monitoring and risk management. . Perform trend analysis in KRI\'s on perceived risks and prevailing issues and highlight the same. Issue Management (records in M7) Investigate, document and report risk events and treatment plans on M7 and keep relevant stakeholders updated Regulatory & Business Conduct Display exemplary conduct and live by the Group\'s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Regulatory & Business Conduct . Display exemplary conduct and live by the . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the business Unit to achieve the outcomes set out in the Bank\'s Conduct Principles : [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment.] . Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders . Interaction with Voice & Virtual BRM\'s and Global Head Business Heads of the respective Voice & Virtual markets spread across AME/E & ASIA markets Other Responsibilities . Embed Here for good and Group\'s brand and values in Voice & Virtual teams. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Multiple functions (double hats) Identifies major categories of business risks. Describes potential consequences associated with specific examples of business risks. Describes key issues and benefits of risk management practices. Makes use of organizational resources for risk avoidance and management. Qualifications . Training, licenses, memberships and certifications . Clear understanding of the Bank\'s Enterprise Risk Framework or equivalent experience gained in other organisations . Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships . Strong analytical skills, detail-focused with the ability to interpret large volume of information . Problem solving skills with ability to influence across all levels of business . Ability to independently drive initiatives with minimum hands-on supervision. . Excellent written and verbal communication skills. . Knowledge of MS office is required that include PowerPoint and Excel. . Strong presentation skills. Our Ideal Candidate Risk Management Advanced Operational Risk Advanced Manage Risk Advanced Risk & Control Self-Assessment (RCSA) Entry About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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Job Detail

  • Job Id
    JD975522
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned