Job Description

Job Summary

Develop, implement and monitor sales force effectiveness plans, training, processes, tools and systems, etc. to drive sales growth and sales force productivity

General Responsibilities

• Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Manage and conduct thorough sales force effectiveness diagnosis. Highlight critical sales force needs/requirements and recommend solutions
• Develop, execute and monitor sales force effectiveness plans and initiatives to drive sales growth and sales force productivity
• Develop and implement processes, tools and systems (e.g. customer relationship management, field force management system, etc.) to support sales activities
• Manage active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
• Analyze and identify training requirements via training needs analysis. Develop, conduct and evaluate training programs to drive sales excellence and productivity
• Identify sales reporting requirements and provide reporting platforms/reports (e.g. dashboard reports, analytics solutions, etc.) that enable efficient access to sales information
• Manage continuous improvement of sales force effectiveness framework, plans, training, processes, tools, systems and reporting to effectively support sales teams
• Collaborate with sales teams to understand their needs and customize solutions that will increase their effectiveness
• Build and maintain long-term relationships with external vendors to ensure sustainability of services provided

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound knowledge in the general principles of sales; Familiarity with the sales environment is a must
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Education

Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline

Work Experience

• Minimum three to five years\' experience in a similar role
• Minimum two to three years\' experience in a managerial capacity

Requisition Number: 110350

Department: Sales

DKSH