Job Description

Responsibilities

• Act as the Subject Matter Expert (SME) in solution design, sector-specific methodologies, and advanced tools, ensuring industry-leading standards and innovation.
• Champion the development, deployment, and continuous enhancement of facility and transport design capabilities within the country organization.
• Lead the design of optimal commercial and operational solutions for both new and existing customers.

• Partner closely with customers, Business Development (BD), and internal stakeholders to deeply understand supply chain requirements, challenges, and growth ambitions.
• Translate customer insights into compelling, data?driven solutions that clearly articulate DHL's value proposition.
• Provide solution?specific advice and analytical inputs to BD Leads to support sales strategy, budgeting, performance reviews, and deal optimization.

• Collect, analyze, and interpret complex datasets to design, model, simulate, and evaluate optimized logistics solutions using appropriate software and analytical tools.
• Develop, review, and refine methodologies that directly enhance operational productivity, service levels, and process efficiency across DHL Supply Chain (DSC).
• Share, showcase, and embed new solution design capabilities across the organization.

• Ensure all cost models are accurate, fully interpreted, and validated in collaboration with Finance.
• Define selling rates and revenue assumptions, ensuring alignment between finance models, BD teams, and implementation teams.
• Review and correct Business Case Approvals (BCA) where assumptions or scopes evolve during the project lifecycle.
• Clearly communicate total solution costs, commercial assumptions, and financial impacts to project stakeholders.

• Support the Head of Solution Design in project allocation, prioritization, and resourcing decisions.
• Secure formal buy?off from Solution Design, Operations, and BD leadership on proposed solutions.
• Act as a central communication enabler, aligning project teams on solution logic, cost structures, and design rationale.
• Participate in project kick?off meetings and actively support solution integrity throughout the implementation phase.
• Adapt solution designs and budgets dynamically based on real?time project conditions and operational realities.

• Apply Industrial Engineering principles, tools, and structures to guide operations teams toward improved service quality, productivity, and profitability.
• Achieve mutual agreement on working processes, ensure effective implementation, and conduct audits to sustain excellence.

• Provide expert guidance and coaching to solution design team members on complex and high?impact designs.
• Mentor and upskill the Sales team on solution concepts, commercial structuring, and value?based selling approaches.
• Foster a culture of learning, innovation, and cross?functional collaboration.

Requirements

• Degree in Engineering (Industrial Engineering preferred), specializing in Logistics / Supply Chain.
• 5+ years' experience in logistics or supply chain environments, including warehouse operations, facility design, and costing, with at least 2 years in Solution Design.
• Exposure to freight management, logistics operations, manufacturing, consulting, or automation is highly advantageous.
• Strong understanding of material handling systems, storage media, space and manpower analysis, inventory/SKU profiling, transportation, packaging, and secondary operations.
• Advanced user of Microsoft Excel/Access and Power BI for complex data analysis
• Experience with modeling, simulation, or CAD tools (e.g. Paragon, CAPS, CAST, i2, AutoCAD, CLASS) is desirable.
• Hands?on experience with process mapping, time studies, and performance analysis methods.
• Excellent presentation and communication skills, with confidence engaging customers and senior leaders.

• Commercial mindset with a passion for delivering customer value.
• Results?driven, detail?oriented, and innovative problem solver.
• Strong relationship builder and collaborative team leader.
• Acts with integrity, reliability, and a high level of professional credibility.

Skills Required