Job Description

JOB SUMMARY

The

Student Services Manager

is responsible for the strategic planning, leadership, and overall management of the Student Services Department. This role oversees day-to-day operations while driving initiatives that enhance the holistic student experience, ensure compliance with university policies, and support student wellbeing, engagement, and development across the university lifecycle.

Key Responsibilities:

Lead, plan, organise, and manage the overall operations, processes, and service delivery of the Student Services Department. Provide leadership, guidance, and supervision to the Student Services team to ensure consistent, high-quality support to students. Develop, review, and improve departmental policies, procedures, and workflows in alignment with university governance and strategic goals. Ensure all student services programmes, activities, and initiatives comply with university regulations, policies, and governance frameworks. Act as a key point of coordination for managing students in crisis, including personal, welfare, or community-related incidents, and lead the university's response where required. Implement proactive initiatives to enhance student engagement, wellbeing, retention, and overall satisfaction. Work closely with students, Deans, faculty members, and internal support departments to deliver integrated and student-centred services. Build and maintain effective working relationships with external stakeholders, including government bodies, partner universities, service providers, coaches, competition organisers, parents/guardians, and other institutions.

JOB REQUIREMENTS

Degree or Master's qualification with at least 5-8 years of relevant experience in the education sector, including exposure to managing diverse and international student populations. Demonstrated leadership and people management experience, preferably within student services, student affairs, or campus life functions. Strong understanding of student engagement, student wellbeing, crisis management, and disciplinary processes within a higher education environment. Proven ability to create and sustain a positive, student-centred service culture. Excellent conflict management, problem-solving, and decision-making skills. Highly organised, strategic, and able to manage multiple priorities in a fast-paced environment. Creative, resourceful, and customer-focused with strong stakeholder engagement skills. Experience in event management, student advisory services, student activities, and/or sports programmes is an added advantage. Strong communication and collaboration skills, with the ability to engage effectively with internal and external stakeholders at all levels.
Job Type: Full-time

Pay: RM8,000.00 - RM12,000.00 per month

Work Location: In person