Manager/assistant Manager Sales Operations

Malaysia, Malaysia

Job Description


Company OverviewLeading Growth Through InnovationAs the World\'s No.1 Nitrile Glove manufacturer, Hartalega is currently in the process of recruiting a diverse pool of talented people, across various specialisations and backgrounds. You will enjoy exceptional benefits and incentives, as well as a well-defined path for career success.Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.OVERVIEW

  • To develop and establish overall office administrative system for Sales Department.
  • To form, lead and manage a team of Sales Operations.
  • To establish and constantly review business process - Standard Operating Procedure (SOP).
  • To establish a systematic and organized reporting system.
  • To ensure the Department is in full compliance with company\'s quality certifications.
  • To drive and cultivate Sort, Set in Order, Shine, Standardize, Sustain (5S) culture.
  • Responsible for Customer Setup, Order to Cash and Demand Planning:
  • Customer Data Management.
  • Credit Management.
  • Order Management.
  • Order Fulfilment.
  • Invoicing and Payment.
  • Demand Review.
  • Responsible to set up and manage an organized office administration system:
  • In compliance with Human Resources (HR) rules and regulation.
  • Handle disciplinary issue.
  • Implement company policies.
  • Establish a filing and correspondence system.
  • Staff recruitment program.
  • Control and monitor office expenditure.
  • Maintain and upkeep of the sales office.
  • Overseeing overall Sales Operations team:
  • Manage a successful team covering Assistant Manager (AM) to Customer Assistant (CA) levels.
  • Ensure the team consistently meets or exceeds daily performance metrics.
  • Provide coaching and training.
  • Handle recruitment, appraisal & promotion.
  • Act as liaison/partner within sales team and internal customers.
  • Manage inventory for glove samples.
  • Standard Operating Procedure (SOP) / Work Instruction (WI) / Structured On-The-Job Training (SOJT) establishment and review:
  • Responsible for the development, implementation and analyse SOP/WI/SOJT for sales processes:
  • Sales order entry by AX.
  • Customer complain handling SOP.
  • Shipment recall SOP.
  • Artwork handling.
  • Credit limit SOP and approval process.
  • Maintain AX:
  • Customer master file.
  • Product item creation - Bill of Materials (BOM) / Finished Goods (FG) creation.
  • Maintain accurate customer\'s pricing.
  • Establishing and managing an efficient and detailed reporting system:
  • Contract & agreement filing.
  • Tracking departmental Key Performance Indicator (KPI) in a monthly basis.
  • Provide monthly sales forecast to the relevant departments.
  • Handling internal and external audit - to ensure business operation and processes are in compliance with ISO certifications.
  • Establish a systematic filing system.
REQUIREMENTSEducation:
  • Bachelor Degree in Business Administration or any equivalent work experience.
Work Experience:
  • Minimum 8 years working experience in sales operations management including demonstrated success, improving sales, operations processes.
Technical and Professional Knowledge:
  • Order fulfilment process monitoring and understanding actions/steps needed to ensure order fulfilment.
  • Pipeline management - understand the needed adjustment to improve sales performance down the sales funnel.
  • Operation activities & Information Technology (IT) platform management (build report(s) that informs sales team and leaders on historical, current and anticipated results).
  • Customer Relationship Management (CRM) and database software management systems.
Additional Company InformationRegistration No. Company Size75398-K More than 5000 EmployeesAverage Processing Time Industry21 days Manufacturing / Production

Hartalega

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Job Detail

  • Job Id
    JD1056290
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned