Job Description

Manager/Assistant Manager/Management Trainee - 10 Gram Johor Bahru

Plan, supervise and control various operations, working closely and supporting the restaurant manager. Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction. Constant effective communication with managers and supervisors regarding any guest or staff issues. Encourage and motivate staff with a positive attitude. Operate POS (point of sale) and maintain security of system. Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions. Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner. Maintain excellent product knowledge. Ensure all front of house staff adhere to the 'company code of conduct' and 'standard operating procedures'. Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately. Monitor staff service levels to establish any areas that require attention or further training and provide training where required. Ensure the correct set up for functions and bookings for the day.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,600.00 per month

Benefits:

Maternity leave Meal provided Opportunities for promotion Professional development
Work Location: In person