Mandarin Bilingual Customer Service Associate
Kuala Lumpur, Malaysia
Job Description
About the job Mandarin Bilingual Customer Service Associate
About the Company
Our client is a multinational conglomerate operating in automotive, electronics, insurance, services, real estate, and renowned retail brands that employ over 40,000 people worldwide.
As a bilingual Customer Support Consultant, you will provide first-class customer service to clients via phone call, live chat, and e-mail. You are also expected to:
Responsibilities
- Assist customers via Mandarin and English language;
- Use provided tools and resources to resolve customer issues;
- Adhere to client-defined processes and procedures and company policies;
- Meet or exceed minimum requirements for productivity, availability and quality requirements;
- Meet pre-determined targets; and
- Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
- Excellent written and verbal communication skills in both Mandarin and English language
- Earned a Bachelor's Degree or Diploma
- Working knowledge of Microsoft Office applications
- Strong Customer Service Skills
- Willing to serve the US market
5 working days rotational | 12 am - 6 pm (9 hours a day; follow US hours to serve that market)
Remuneration
Total Package up to MYR 5,000
Consultant in Charge
Phoebe Loke | | +60 16-211 7443
Victor Hew | | +60 16-229 2513
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Job Detail
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Job IdJD850437
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:5000 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned