Job Description

About the job Mandarin/ Cantonese Training and Quality Manager (BPO)

Our Client:
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\xef\xbb\xbf\xef\xbb\xbfIs a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

\xef\xbb\xbf\xef\xbb\xbfKey Responsibilities

• Ensure quality based intervention
• Ensure that Process quality and training is delivered effectively in the stipulated timelines
• Evaluate process quality and take corrective actions which should be tangible
• Evaluate effectiveness of T & D interventions
• Improve calibration of QA, SME and Trainers within team
• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
• Design and develop Quality framework
• Ensure uniform quality of training being delivered by all training teams in line with client requirement
• Interact and streamline channels of communications with other Functions and Clients
• Groom and develop QA / QTL talent in-house

Qualifications/Skills

• Should have excellent excel and presentation skills
• Should be capable to analyze dataset and extracting insight
• Should be collaborative and team player
• Should have knowledge of basic quality tools like PDCA, LSS, PARETO etc.
• Demonstrated fluency in English or local language
• Diploma or Bachelors degree holder
• More than four years industry experience and not less than two years exposure in Quality + Training
• Must be a Mandarin, Cantonese speaker

Remuneration:

MYR 12,000 - MYR 12,500

Work Location:

Kuala Lumpur

Consultant in Charge:

Phoebe Loke | phoebe.loke@hunters-in.com | 6016 2117 443

Hunters International