Mandarin/ Cantonese Training And Quality Manager
Kuala Lumpur, Malaysia
Job Description
Our Client:
Is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
Key Responsibilities
- Ensure quality based intervention
- Ensure that Process quality and training is delivered effectively in the stipulated timelines
- Evaluate process quality and take corrective actions which should be tangible
- Evaluate effectiveness of T & D interventions
- Improve calibration of QA, SME and Trainers within team
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Design and develop Quality framework
- Ensure uniform quality of training being delivered by all training teams in line with client requirement
- Interact and streamline channels of communications with other Functions and Clients
- Groom and develop QA / QTL talent in-house
- Should have excellent excel and presentation skills
- Should be capable to analyze dataset and extracting insight
- Should be collaborative and team player
- Should have knowledge of basic quality tools like PDCA, LSS, PARETO etc.
- Demonstrated fluency in English or local language
- Diploma or Bachelors degree holder
- More than four years industry experience and not less than two years exposure in Quality + Training
- Must be a Mandarin, Cantonese speaker
MYR 12,000 - MYR 12,500
Work Location:
Kuala Lumpur
Consultant in Charge:
Phoebe Loke | phoebe.loke@hunters-in.com | 6016 2117 443
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Job Detail
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Job IdJD1005524
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned