Mandarin Client Support Executive (global Ads Social Media)
Bayan Lepas, Pulau Pinang, Malaysia
Job Description
- Working 24/7 ( 9 hours), Between Monday to Sunday 5 working days, 2 days off
- Working Location in Bayan Lepas, Penang
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
- Work Life Balance Environment
- Young, energetic, and supportive team!
- Diversified and inclusive culture
- Language and Night Shift Allowance
Ricebowl
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Assistant Manager/Senior Executive, Digital Marketing | Social Media
Petaling Jaya, Selangor
Job Detail
-
Job IdJD1057974
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBayan Lepas, Pulau Pinang, Malaysia
-
EducationNot mentioned