Mandarin Customer Care (reservation App)
George Town, Pulau Pinang, Malaysia
Job Description
MohonKelayakan
- Education and Experience: Minimum SPM Graduated, Welcome Fresh-graduate.
- Communication Skills: Excellent verbal and written communication skills
- Customer-Centric: A strong focus on providing an outstanding customer experience
- Problem-Solving: Ability to resolve customer issues efficiently and effectively
- Technical Proficiency: Comfortable using computers, chat systems, and booking software
- Willing relocate in George Town, Pulau Pinang.
- Willing work in Rotational Shift.
- Respond to customer inquiries via phone, email, or chat.
- Assist customers with hotel reservations, cancellations, and modifications.
- Provide information about hotel amenities, locations, and policies.
- Troubleshoot issues related to bookings and escalate when necessary.
- Handle complaints and ensure customer satisfaction..
- Keep records of customer interactions and transactions.
- Stay updated on hotel policies, promotions, and system updates.
- Provide training.
- Provide language allowance.
- 5 working days. (9 hour per shift, including 1 hour lunch time)
- EPF & SOSCO
- Annual leave & Sick Leave.
Maukerja
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Job Detail
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Job IdJD1078747
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, Pulau Pinang, Malaysia
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EducationNot mentioned