Job Description

e.target.src = \'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png\'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Mandarin Customer Service (Social Media, Penang)FollowMYR3,000 - MYR3,300 Per MonthGeorge Town,Fast ResponseBe an early applicant!Posted an hour ago \xe2\x80\xa2 Closing 28 Dec 2024Be an early applicant!SaveApplyRequirements

• Fresh graduates are welcome to apply.
• Able to speak in Mandarin
• Great attitude for customer service
• Eye for details
• Working 24/7 (8 hours), Between Monday to Sunday 5 working days, 2 days off
• Working Location in Bayan Lepas, Penang.

Responsibilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer\'s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client\'s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client

Benefits

• Training Provided
• Medical and Insurance Coverage
• EPF, Socso, EIS and etc.
• Optical Allowance
• Annual Leave
• Medical Leave
• Career Progression

SkillsFluency in Mandarin Customer Service Experience Social Media Management Written Communication Skills Problem-solving SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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