Job Description

Full Time Mandarin Customer Support (Start Work on 24 Nov 2025 ) Jobs, salary up to MYR 5,000 in Revive Life Solution Shah Alam - Ricebowl
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Mandarin Customer Support (Start Work on 24 Nov 2025 )
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MYR4,500 - MYR5,000 Per Month
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Fresh Graduates
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Posted an hour ago o Closing 3 Mar 2026
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Working Location Near Station

• Kawasan Perindustrian Temasya Shah Alam Selangor Malaysia 40150

Requirements

• Candidate must possess at least an SPM or equivalent level
• Fresh graduate is welcome to apply
• Required language(s): Mandarin or Cantonese and English
• Strong Customer Service, Empathy and Patience Skills
• Good Time-management and Multi-tasking Skills to prioritize and handling multiple customer inquiries efficiently
• Able to start work on 24 Nov 2025

Responsibilities

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Benefits

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Medical insurance
• Hospitalization insurance (inclusive coverage for your direct family member)
• Dental allowance
• Performance bonus
• On job training provided
• 5 working days
• Each shift consists of 9 working hours, including 1-hour lunch break-time
• 3-minute walking distance to office - Shelter nearby LRT / KTM Station

Additional Benefits

• Staff Activities
• Training Provided

Skills
Customer Service Fluency in Mandarin Knowledge of Chinese culture Cantonese rotational shift Interpreting skills Mandarin Chinese Proficiency
2 Public Transport Lines near Find Nearest Station
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Skills Required