Job Description

Role : Social Media Chat Support (Mandarin+English)

Location : KL Sentral

Type : Permanent

Shift : 24/7 rotation shift (5 days working and 2 days off) / Mon-Sun

Salary : RM 4,000 + KPI RM 800

OPEN FOR FRESH GRADUATE

DUTIES AND RESPONSIBILITIES:

? Help support advertisers worldwide through chat, email, and callbacks.

? Understand customer enquiries and respond via applicable channels: email, chat, and call backs

? Manage customer escalations and ensure that these are answered, tracked, and escalated as required

? Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

? Ensure all SLAs are met accordingly

? Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

? Provide a high level of professionalism and competent customer service

? Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes

REQUIREMENTS

? Min SPM with 3 years experience in Call Center Customer Service / Diploma with 1 year experience in Call Center Customer Service or Degree/Fresh Graduate with min 6 months experience in Call Center Customer Service.

? Open for fresh graduate

? Able to read, write, and speak fluently and spontaneously in Mandarin and English.

? Willing to work in 24/7 rotational shift

Job Types: Full-time, Permanent

Pay: RM4,000.00 per month

Benefits:

Health insurance Professional development
Application Question(s):

Can you read and write in Mandarin? Are you willing to work on 24/7 rotational shift? When is your availability date to join?
Language:

Mandarin (Preferred) English (Preferred)
Work Location: In person