Job Description

About the job Mandarin Service Delivery Operations Specialist

Our Client

Is a global professional services company with leading capabilities in digital, cloud and security. With 506,000 employees serving clients in more than 120 countries, they embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

\xef\xbb\xbfResponsibilities:\xef\xbb\xbf

• Report and summarize regional Service Delivery Ops Specialist activities (audience: regional leadership, regional leadership) and own QBR
• Provide weekly roll-up updates program / initiative progress and program management
• Prepare and present information to review team progress and impact in QBRs
• Conduct reviews on programs / initiatives regularly to ensure sellers are adhering \xef\xbb\xbf
• Ensure that sales processes are executed consistently with global processes
• Drive consistency in seller processes, tool usage and program adherence
• Update documentation (SOPs, op models, frameworks, process docs, etc.) as needed and communicate changes to necessary stakeholders to ensure compliance
• Identify areas where process can be improved and share this with Regional Service Delivery Ops Specialist to collaborate on design and build of solutions
• Work with Sales Managers, Regional PgMs and client\'s Sales Managers to implement functional initiatives that align with the company\'s objectives
• Project manage the end-to-end deployment of programs / initiatives by building the plan and timelines, aligning stakeholders, owning change management, etc.
• Proactively conduct analysis to understand areas to improve seller efficiency /productivity and surface potential solutions / project ideas to program manager
• Gather anecdotal data and driven-driven feedback from Sales reps to surface process \xef\xbb\xbf
• Responsible for implementing content in the appropriate tool (Outreach, Pardot) related to regional initiatives and sales motions
• Run content committee meetings
• Ensure content is created in a timely manner for quarterly sales motions, review content tool improvements to client\'s program manager

Requirements:

• 5+ years experience in business / customer operations, technical project management, or program management (specifically within SMB and advertising preferred)
• Strong project management skills as they will be responsible for ensuring the development, execution and reporting of multiple programs happening simultaneously within their region
• Strong technical skills and preferred experience in any of the following: Gong, Outreach, Salesforce, Calendly, Medallia
• Leadership skills as they will lead the execution of operational processes, systems and workflows across multiple stakeholders
• Analytical skills as they will be responsible for pulling data in various tools such as Salesforce, Outreach and Tableau to report on seller productivity and adherence to\xef\xbb\xbf
• Strong communication (both written and verbal) skills in Mandarin/ Cantonese as they will be responsible for writing high quality content that will go out to external clients
• English level: Able to operate using tools in English, attend training sessions in English, read and understand business requirement documents and respond to communications (email, Slack, Google Docs, etc.) in English in an elevated professional manner.

Working Hours:
\xef\xbb\xbfMonday - Friday | 9am - 6pm

\xef\xbb\xbfRemuneration:
Up to \xef\xbb\xbfMYR 6,500

Consultant in Charge
\xef\xbb\xbfPhoebe Loke (phoebe.loke@hunters-in.com) | +6016 2117 443

Hunters International