Job Description

MohonKelayakanRequirement

• Possess at least a SPM and above. Fresh graduate is welcome to apply
• Fluent in speaking and writing Mandarin
• Available to work in rotational shift (9 Hour including 1 Hour break) between 7am till 3 am.
• 5 working days and 2 rotational off days including working weekdays or public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• You are required to work on site at Ara Damansara Office
• Available to start work on August 2024

TanggungjawabYou are responsible in,

• Address and resolve technical issues related to telecom services, including connectivity problems, device malfunctions, and service interruptions, through inbound calls, emails, and live chat.
• Use tools and methods to identify and solve technical problems quickly and accurately to keep services running smoothly.
• Collaborate with other technical teams to resolve more complicated issues that you can\'t fix on your own.
• Maintain and update helpful documents, like troubleshooting guides and issue logs, to support problem-solving and share knowledge.
• Monitor how well the technical services are performing and create reports for management to help improve service quality

Manfaat

• Salary Package:RM3100 + NIGHT SHIFT ALLOWANCE UP TO RM400+ KPI ALLOWANCE UP TO RM 500
• EPF + SOCSO IS PROVIDED
• 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
• 1 month paid training is provided.
• Location: Nearby LRT Ara Damansara and 10 minutes walking distances

About CompanyOur client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational telecommunications conglomerate and one of the major telcos operating in the country. Founded in 1998, it is listed on the Singapore Exchange.If you\'re excited about this opportunity, we\'d love to hear from you! Send your resume to the email below(Shaamini), with the email title: TSEtelcoKemahiranFluency in MandarinImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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