Job Description

Job Details

Position Level :

Senior Executive

Specialisations :

Customer Service

Qualification :

Diploma/Advanced/Higher/Graduate Diploma

Location :

Penang

Salary :

-

Description :

Overview

To act as main contact for Customers and Sales Personnel for order and delivery enquiry. This position is also acting as internal support for coordinating the whole sales and delivery process, from receiving orders from Customers, keying in orders into System, issue Sales order to Production and follow up arrangement for delivery.

Main Duties:

Attend to customers enquiry and complaints
2. To issue Sales Orders within 24 hours upon receipt of Purchase Orders from Customer/ Sales Manager
3. To confirm selling price and payment terms before issuing of sales orders
4. Liaising with Customers and Sales Personnel on order receiving, delivery and other enquiries
5. Liaising with Sales Planner on order delivery schedule and backlog
6. Upon receiving of order, check stock status and confirm with Warehouse
7. To issue Invoice upon stock in for delivery purposes
8. Monitor Steel Pallet Movement and arrange returned steel pallet collection from customers.
9. Confirming delivery dates with Sales and Customers
10. Highlight to Management on critical order and customer complaints
11. Attend and reply enquiry by customers and Sales/ Management Team in Whatsapp Group Chat.
12. Help Finance to follow up payment matters when required
13. Review Daily Outstanding Orders with Sales Planner
14. To monitor movement of lorries via GPS
15. Prepare Daily Total Sales report and outstanding order report
16. Help in Marketing Activities

Other Duties
1. Any other duties that may be assigned by the Management from time to time

RM 2500 to RM 3200
Interested Candidate please contact HR @04-3972881 or email to "hr@khian3.com"

Experience :

3 years

Age Range of Candidate :

Around 2500 years old to 3300 years old

Requirements

Qualification
- Minimum Diploma / Degree Holder in Business Management or equivalent
-Must have at least 3 years experience as Customer Service for Corporate Sales
- Able to attend and response to Customer enquiries in a fast manner
- Able to work under pressure and stay long hours when necessary
- Ability to speak MANDARIN IS A MUST
- Those who can start work immediately will be given preference
Salary

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