Job Description

[Reachable by Lrt] Mandarin Speaker Customer Service Exec in Telco Industry @ PJFollowMYR2,800 - MYR3,300 Per Month,Fast ResponseBe an early applicant!Posted 8 minutes ago Closing 28 Sep 2024Be an early applicant!SaveApplyRequirements

• Applicants with SPM level qualification and above
• Basic in English (Read, Speak, Type)
• Fluent Mandarin required for this role
• Have no issue to work on 7am - 3am Rotational shift (9 hours per shift including 1 hour break time)
• Willing to commit on 5 days work per week and Public Holidays (Rotational 2 off day per week)
• Able to start working on 4th September 2024
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Responsibilities

• Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company's services.
• To exceed customer's expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements SLA.
• Troubleshoot technical problems of telecommunication services.
• Assist on solving common technical problems.
• Provide primary technical advice to customers with practical information and tools.

Benefits

• Monthly Salary: RM2,800 Basic Salary + Night Shift allowance up to RM400 + KPI allowance up to RM500
• EPF and SOCSO
• 12 days Annual Leave & 14 days Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• Walking Distance to LRT Station
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

Additional Benefits

• Training Provided
• Allowance Provided

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