Job Description

[Reachable by Lrt] Salary up to Rm2,800 English - BM Customer Service Exec in Telco Industry @ PJFollowMYR2,000 - MYR2,800 Per Month,Fast ResponseBe an early applicant!Posted 5 minutes ago Closing 28 Sep 2024Be an early applicant!SaveApplyRequirements

• Applicants with SPM level qualification and above
• Proficient in English & Bahasa Malaysia (Read, Speak, Type)
• Have no issue to work on 7am - 3am Rotational shift (9 hours per shift including 1 hour break time)
• Willing to commit on 5 days work per week and Public Holidays (Rotational 2 off day per week)
• Able to start working on 4th September 2024
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Responsibilities

• Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company's services.
• To exceed customer's expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements SLA.
• Troubleshoot technical problems of telecommunication services.
• Assist on solving common technical problems.
• Provide primary technical advice to customers with practical information and tools.

Benefits

• Monthly Salary: RM2,000 Basic Salary + Night Shift allowance up to RM400 + KPI allowance up to RM500
• EPF and SOCSO
• 12 days Annual Leave & 14 days Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

Additional Benefits

• Training Provided
• Allowance Provided

SkillsCustomer Service Telecommunications Industry KnowledgeImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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