Reachable By Lrt] Mandarin Speaker Customer Service Exec In Telco Industry @ Pj
Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Applicants with SPM level qualification and above
- Basic in English (Read, Speak, Type)
- Fluent Mandarin required for this role
- Have no issue to work on 7am - 3am Rotational shift (9 hours per shift including 1 hour break time)
- Willing to commit on 5 days work per week and Public Holidays (Rotational 2 off day per week)
- Able to start working on 4th September 2024
- Have no issue to be fully work based at Petaling Jaya, Selangor Office
- Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
- To exceed customer\'s expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements SLA.
- Troubleshoot technical problems of telecommunication services.
- Assist on solving common technical problems.
- Provide primary technical advice to customers with practical information and tools.
- Monthly Salary: RM2,800 Basic Salary + Night Shift allowance up to RM400 + KPI allowance up to RM500
- EPF and SOCSO
- 12 days Annual Leave & 14 days Medical Leave
- FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
- Walking Distance to LRT Station
- Career Advancement Program
- Well established Cafeteria with variety of food choices
- Facilities: Pool + Gym + Rest & Relax Zone
- One month paid training provided
Maukerja
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Job Detail
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Job IdJD1054925
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned