Customer Service: Greet customers warmly, understand their needs, provide ordering suggestions, handle complaints/issues, and ensure a positive experience.
Drink Preparation: Accurately and efficiently make teas and other beverages according to standardized recipes to ensure consistent quality.
Cash Handling & Sales: Operate the cash register, process payments (cash/electronic), maintain accurate daily sales records, and manage cash drawers.
Cleaning & Maintenance: Keep work areas, equipment (counters, machines), and dining areas clean; perform closing cleaning duties to meet hygiene standards.
Inventory Management: Monitor ingredient stock levels, place orders with suppliers, and ensure adequate supplies are available to prevent shortages.
Sales & Promotion: Actively promote new products, seasonal specials, promotions, and recommended items/combos to customers.
Teamwork: Collaborate effectively with colleagues to ensure smooth operations, especially during busy periods.
Safety & Compliance: Strictly adhere to all food safety, sanitation, and store policies and procedures to ensure customer safety.
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