Provide high-quality customer support, handle inquiries, resolve issues, and ensure customer satisfaction. Requires a professional appearance, pleasant voice, strong communication skills, patience, and a commitment to a positive customer experience.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer issues and complaints efficiently.
Provide accurate product or service information.
Process customer orders and requests, ensuring data accuracy.
Maintain customer records in CRM and Google Sheets.
Work with other departments to handle complex issues.
Follow up with customers to confirm issue resolution.
Communicate effectively with managers and colleagues.
Participate in team meetings, training, and development.
Stay updated on products, services, and policies.
Job Requirements:
High school diploma or equivalent; relevant degree preferred.
Customer service experience preferred, especially in education.
Excellent communication and interpersonal skills.
Strong problem-solving and critical thinking.
Ability to remain calm under pressure.
Proficiency in CRM software, Microsoft Office, and related tools.
Detail-oriented with strong organizational skills.
Willing to work shifts, including weekends and holidays if needed
Working Hours: Monday to Friday (9am - 6pm), in-office
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
Opportunities for promotion
Professional development
Work Location: In person
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