Job Description

- Indonesian-Speaking Customer Service

Handle inbound calls and chats, and make outbound calls when necessary. Evaluate customer problems or complaints and provide appropriate solutions. Respond to customer needs and deliver personalized service. Share information about the company's products or services to generate interest. Upsell relevant products and services. Research required information using available resources. Process orders, forms, and applications accurately. Route calls to other team members when needed. Document key points from customer interactions. Identify issues customers may be facing and escalate when necessary. Report customer feedback to the team. Complete call logs and relevant reports. Manage and update customer databases. Conduct follow-up calls with customers. Enhance customer loyalty by providing a positive phone experience. Perform tasks with a moderate level of supervision.

Requirements

Possess at least a Diploma or Bachelor's Degree in any field. Minimum 1 year of working experience in a related role. Strong written and verbal communication skills in English, Malay, and Indonesian. Able to work confidently and perform well under pressure.
Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person