Job Description

Key Responsibilities

Respond to customer inquiries via

phone, email, chat, or in person

. Resolve customer complaints and service issues promptly and professionally. Provide accurate and up-to-date information on products and services. Process customer orders, requests, and follow-ups with high accuracy. Maintain and update customer records in

CRM systems and Google Sheets

. Collaborate with internal departments to resolve complex cases. Follow up with customers to ensure issues are fully resolved. Communicate effectively with managers and colleagues on customer matters. Participate in team meetings, training sessions, and continuous development. Stay informed about product updates, company policies, and procedures.

Job Requirements

Minimum

SPM / High School Diploma

; a relevant diploma/degree is an added advantage. Prior customer service experience preferred, especially in the

education industry

. Excellent verbal and written communication skills. Strong problem-solving skills and the ability to stay calm under pressure. Proficient in CRM software, Microsoft Office, and related tools. Detail-oriented with strong organizational and documentation skills. Able to work shifts, including weekends or public holidays when required.

Working Hours

Monday to Friday, 9:00am - 6:00pm

Work arrangement:

In-office
Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person