Job Description

Key Responsibilities:

Respond to customer inquiries through phone, email, chat, or in-person interactions. Handle and resolve customer issues or complaints promptly and effectively. Provide accurate information regarding company products or services. Process customer orders and requests while ensuring data accuracy and completeness. Maintain and update customer records using CRM systems and Google Sheets. Collaborate with other departments to address and resolve complex issues. Follow up with customers to confirm that their concerns have been fully resolved. Communicate clearly and professionally with managers and colleagues. Participate in team meetings, training sessions, and ongoing development activities. Stay informed on the company's products, services, and policies.

Job Requirements:

High school diploma or equivalent qualification; a relevant degree is preferred. Prior customer service experience, especially in the education industry, is an advantage. Excellent communication and interpersonal skills. Strong problem-solving and critical thinking abilities. Capable of staying calm and composed under pressure. Proficient in CRM software, Microsoft Office, and related tools. Detail-oriented with strong organizational capabilities. Willing to work shifts, including weekends and holidays, if required.

Working Hours:

Monday to Friday, 9:00 AM - 6:00 PM (in-office).

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person