Job Description

Job Overview:

Provide a welcoming and professional first impression to all guests, managing reservations, guest inquiries, and check-in/check-out processes while coordinating with internal teams for a seamless guest experience.

Key Responsibilities:

Greet guests warmly and professionally upon arrival. Manage room reservations, allocations, and walk-in inquiries efficiently. Respond promptly to phone calls, WhatsApp, and online messages with accurate information on promotions, pricing, and availability. Coordinate with service, kitchen, and housekeeping teams to ensure smooth operations and room readiness. Handle check-in and check-out processes accurately, including billing and payments. Maintain updated records of guest preferences, occupancy, and booking schedules. Address guest complaints or requests politely, escalating when necessary. Keep the reception area clean, organized, and welcoming. Monitor and update promotional materials and front desk displays. Assist with event or group bookings and special guest arrangements. Perform ad-hoc duties as assigned by management.

Requirements:

Previous reception, front desk, or customer service experience is preferred. Pleasant, professional appearance with strong interpersonal skills. Service-oriented attitude with excellent communication skills. Ability to multitask, handle pressure, and manage guest flow. Basic computer literacy; familiarity with booking or POS systems preferred. Willingness to work weekends, public holidays, and night shifts. Responsible, proactive, and a team player.
Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person