Job Description

Key Responsibilities:

Patient Onboarding & Support (EST Hours 9am-6pm)

? Call new patients to confirm device receipt and assist with setup (blood pressure cuffs, glucometers, scales, etc.).

? Provide initial orientation on device use and the digital health platform.

Ongoing Patient Engagement

? Make scheduled follow-up calls, SMS, or video check-ins to ensure proper device usage.

? Remind patients of required daily/weekly readings to meet RPM compliance (?16 days of readings per month).

? Record and document "interactive communication" for audit compliance.

Case Management Support

? Escalate abnormal readings (e.g., high BP, low SpO?) to supervising RNs.

? Log patient-reported symptoms, device issues, or care questions in the EHR.

? Follow approved scripts and care pathways for troubleshooting.

Administrative Tasks

? Accurately record time spent per patient interaction for CPT billing compliance.

? Ensure HIPAA-compliant handling of Protected Health Information (PHI).

? Participate in daily/weekly check-ins with the shift manager.

Knowledge and Skill Requirements:

? Graduate of a recognized Medical Assistant or related healthcare training program.

? 1+ years of clinical or telehealth experience preferred.

? Strong Chinese communication skills (spoken and written).

? Comfortable with telephony, video calls, and digital documentation systems.

? Familiarity with U.S. healthcare workflows (RPM/CCM experience a plus).

? Reliable internet connection and quiet work environment.

Job Type: Full-time

Pay: RM3,000.00 - RM5,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: Remote