Mandarin Speaking – Basic Salary Rm4,100 Customer Support Associate In Social Media Industry
Kuala Lumpur, Malaysia
Job Description
Requirements:
- Applicants with SPM level qualification required to have minimum 2 years customer service experience
- Fresh Graduated for Diploma and Degree holders are welcome
- Proficient and fluent in Mandarin (Traditional Mandarin: Read / Simplified Mandarin: Read, Type)
- Basic English is required for this role
- Have no issue to work on 24 Hours Rotational Shift (9 Hours per shift including 1 hour break time)
- Able to start working on 1st July 2024
- Have no issue to be fully work based at Kuala Lumpur Office
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Understand customer enquiries and ensure they are answered or routed through the approprate support channel.
- Manage customer escalations and ensure they are answered, tracker, and escalated as required.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
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Job Detail
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Job IdJD1044375
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:4100 - 4600 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned