Job Description

Requirements:

• Bachelor\'s Degree in Engineering (Electrical / Electronics / Mechanical / other related Engineering fields)
• Basic knowledge of vacuum technology, PLC is preferred.
• Knowledge of technical drawing will be an added advantage.
• Possess good analytical and problem solving skills.
• Good interpersonal skills in customer service and customer support
• Team player.
• Fluent in English. Able to communicate in Mandarin, key for communication with our technical experts in China group companies.
• A highly responsible individual who has a passion to learn and is able to work independently.
• Able to travel.
• Possess own transport with valid driving license.

Scopes:Headquartered in Japan, our client operates two facilities in Malaysia, located in Shah Alam and Kulim respectively. As a global leader in vacuum equipment and components, our client serves various industries including semiconductors, electronics, automotive, refrigeration, and industrial sectors.The company aims to enhance its brand and innovate through new technologies. In Malaysia, they specializes in sales, services, and customer support related to vacuum equipment for a wide range of industries, universities, and research centres.The key role of this position is to plan and execute Engineering and Customer Support projects for the Field Support Division. This role requires engagement in providing high quality technical support for the company\'s clients.Position: Field Support EngineerLocation: Shah AlamResponsibilities:

• Communicate proactively with customers to understand requirements, expectations and to workout solutions.
• Handle customers\xe2\x80\x99 complex technical queries.
• Liaise with customers directly and make sales / service recommendations.
• Negotiate technical proposals to customers.
• Conduct equipment installation and process establishment on new products and monitor the implementation up to acceptance and mass production pass over stage.
• Perform appropriate engineering operation at on-site workshop or customer site.
• Liaise with group companies on installation and troubleshooting activities
• Perform diagnosing and troubleshooting / repair and maintenance at customer site.
• Conduct preventive action in terms of quality, productivity and safety.
• Respond fast and effectively to technical and quality issues that arises.
• Prepare relevant internal, external report and customer complaint reports.
• Ensure adherence to ISO 9001, ISO 14001 and the company\'s Internal Control requirements.

Experience Required: Min 1 Year/s

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