Job Description

Company DescriptionJoin us at Accor, where life pulses with passion!\xe2\x80\x8bAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\xe2\x80\x8bBy joining us, you will become a Heartist\xc2\xae, because hospitality is, first and foremost, a work of heart.\xe2\x80\x8bYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\xe2\x80\x8bYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\xe2\x80\x8bEverything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,\xe2\x80\x8b
Join us and become a Heartist\xc2\xae.At M\xc3\xb6venpick Hotel & Convention Centre KLIA, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Kuala Lumpur, one of Asia\xe2\x80\x99s most popular city destinations.All rooms are designed with space in mind. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the hotel\xe2\x80\x99s various outlets.A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.Building Brand and Property Awareness to Drive Revenue

• Works collaboratively with local, regional and national resources to build awareness and increase exposure for the property and restaurants.

• Solicits new media outlets and travel media individuals.

• Selects the best opportunities for the property based on market conditions and property needs.

• Uses creative selling abilities to obtain maximum exposure through travel journalists and media outlets.

• Increases awareness within the travel media community as well as coordinating events to gain exposures and grow revenue in the restaurant outlets.

• Supports the hotel\xe2\x80\x99s social media efforts, if applicable.

• Works with online media outlets to promote the hotel.

• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.

• Develops brochure and property collateral materials.

• Participates in all property imaging work (e.g., signage).

• Ensures consistent brand and property message is communicated in all public relations and communications efforts.

Building Successful Relationships

• Builds and strengthens relationships with existing and new travel writers and local media to ensure future exposure. Activities include calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities and additional revenue.

• Conducts solicitation and maintenance calls to media.

• Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.

• Provides all communications channels with creative and unique tools to assist in the public relations and communications of the property.

• Assists property in developing promotions for various campaigns.

Coordinating Communication Efforts

• Provides accurate, complete and effective communications to visiting journalists, publicity or promotions.

• Evaluates new public relations opportunities for the property.

• Develops strategic public relations plan for property, includes group, leisure and local efforts.

• Assists in managing individual and group media visits.

• Coordinates community service activities in concert with the public image and needs of the resort.

• Assists in creative print fulfillment; ensures corporate branding standards and legal compliances are met and incorporated into collateral.

• Supports hotel press releases and other content for print media and electronic media.

Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers; continuously strives to improve service performance.

• Conducts site inspections with visiting journalists.

Qualifications

• Minimum 2 years experience in a similar position in an international luxury brand, particularly Premium.
• Proficient in English (written and verbal).
• Excellent maturity & communication skills, ability to work in a fast-paced, high-pressured environment.
• Strong network and experience in developing, creating and managing promotional campaigns, marketing & PR activities and e-Commerce.
• Strong multicultural awareness and ability to work with people from diverse cultures.
• Physical ability to stand and walk for long periods of time.

Additional InformationOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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