Job Description

Job Summary:

Supports client relations, marketing operations, and merchant coordination to ensure smooth delivery and service excellence.

Key Responsibilities

Maintain strong, reciprocal relationships with potential clients in Malaysia Respond promptly to client inquiries via phone, email, and online chat Provide administrative support including contract prep and report generation Resolve merchant requests and concerns in line with SOP and company standards Identify and escalate complex issues to management Maintain a professional and positive attitude toward merchants Act as liaison between merchants and internal production teams Manage expectations regarding digital marketing deliverables Share merchant feedback with relevant departments for service improvement Perform ad hoc tasks as assigned by the Manager

Job Requirements

Diploma or degree in Marketing, Business, or related field 2-4 years of experience in client servicing or marketing support Strong communication and interpersonal skills Proficient in email, chat, and phone-based client interaction Detail-oriented with good organizational and reporting skills Familiarity with digital marketing processes and deliverables Able to work independently and handle multiple tasks Fluency in English and Malay; Japanese is an advantage
Job Types: Full-time, Permanent

Pay: RM7,000.00 - RM9,000.00 per month

Benefits:

Flexible schedule Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person