Job Description

Job Title: Marketing - Social Care Specialist : The day-to-day activities
-Promptly respond to customer inquiries and feedback on GXBank\'s social media channels, ensuring a high level of customer satisfaction.
-Engage with customers in a professional and empathetic manner, understanding their needs and concerns.
-Monitor and analyze social media platforms to gauge sentiment towards GXBank.
-Provide regular updates to stakeholders on key trends, feedback, and potential areas of concern.
-Collaborate closely with internal teams, including bank support, to ensure seamless issue resolution.
-Escalate complex issues to relevant departments, ensuring timely resolution and follow-up.
-Work in tandem with the bank support team to address and resolve customer issues raised on social media platforms.
-Participate in team meetings and training sessions to stay updated on bank policies, products, and services. The must haves
-We highly value diverse perspectives and fresh insights. Fresh graduates are encouraged to apply
-Bachelor\'s degree or equivalent experience.
-Familiarity with major social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn, TikTok)
-Strong written and verbal communication abilities.
-Ability to engage with customers professionally and empathetically.
-Ability to work in a fast-paced environment.
-Proficiency in handling multiple tasks simultaneously.
-A strong focus on delivering exceptional service to customers.
-Demonstrated experience or understanding of addressing customer needs and concerns.
-Ability to collaborate closely with internal teams.
-Experience or willingness to escalate and coordinate with relevant departments for issue resolution.
-Willingness to participate in team meetings and training sessions.
-Openness to staying updated on bank policies, products, and services. Job Type: Full-time Salary: RM2,500.00 - RM3,100.00 per month Education:

• Bachelor\'s (Preferred)

• social media platforms: 1 year (Preferred)