Job Description

Tune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer\'s experience with different products and technology that complement consumer\'s lifestyle needs! There\'s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you\'re experimental and aren\'t afraid to make mistakes, welcome! Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission. The Core Job: The key person in managing and oversee Kluang branch operation teams which covering basic accounting, claim matters, underwriting matters, policy processing, marketing support, office administrative matters and any other ad-hoc task. Lead and motivate the operation team to achieve higher level of achievement in workplace. ACCOUNTS Monitor collection status reported by teammate and ensure outstanding issue is highlighted to MO for action Monitor branch daily collection report, account receivable and account payable Work with HQ to decrease bad debt issue that might arise Build good rapport with agents to assist MO in collection process Backup, support, identify problem raise within the team by providing workable solution CLAIM (MOTOR & NON-MOTOR) Review claim documents submit to Kluang office (Agents/Walk-In), to check and verify on every claim document as per checklist before submit to HQ Co-ordinate with agent/insured for any dispute/enquiry from HQ claim department Identify correct examiner to improve the efficiency of checking and completion of claim status in a timely manner Handle claim complaints UNDERWRITING & POLICY PROCESSING (MOTOR & NON-MOTOR) Study each product and share knowledge with the team Be update and maintain up-to-date underwriting guideline, UW Authority LOA, survey guideline etc Ensure policies and endorsements are issued within timeframe and following underwriting guideline Ensure NCD Clawback perform in accordance to the process flows chart Identify type of risks and survey that need to be performed are in accordance to company\'s SOP Checking on monthly renewal notices and distribution to agents Attend to agents/corporate client\'s enquiries Backup, support, identify problem raise within the team by providing workable solution MARKETING SUPPPORT To assist in monitoring and follow up with agents for outstanding & collection status To monitor renewal business To prepare quotation when require To provide necessary report when require To assist agents in any enquiries or problems that might need immediate solution To maintain good relationship with agents/corporate client To write in/communicate with HQ underwriter for non-standard risk acceptance To recommend potential agents and servicing of agents Be part in achieving branch GWP OFFICE ADMINISTRATION To implement office operating system to ensure office efficiency in every aspect To ensure all office equipment operate in well-functioning condition and to co-ordinate repair & maintenance works whenever required To ensure proper filling of office documents To ensure tidiness and cleanliness of the office To understand company direction, operations and guidelines from time-to-time. Delegation of authority and control measures for bringing out successful work. To co-ordinate with HQ on any day-to-day related issue whenever required To undertake any other specific tasked assigned if any Experience: Minimum 3 - 5 years of related working experience in insurance industry Extra Bonus Points: Good communication skills, pleasant personality Right attitude and team-working attributes Must be meticulous with the ability to work under pressure Must be self-motivated with the ability to work under minimal supervision Ability to adapt and possess strong work ethic Strong leadership skill Proficient knowledge in insurance products and operation (an advantage) We look after our tribe really well! On top of insurance coverage for you and your family, we provide free flow of coffee, tea and biscuits, professional accreditation support and generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!

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