Job Description

As a Medical Information Associate, your primary role is to provide scientific, accurate, and non-promotional information to customers, mainly healthcare professionals. You will handle calls professionally, manage queries effectively, and record all interactions accurately.

• Handle customer inquiries professionally using predefined responses and available resources.
• Identify and manage interactions involving adverse events or product quality complaints according to established procedures.
• Accurately document all interactions in the designated database, following Good Documentation Practices.
• Escalate inquiries beyond predefined responses following standard protocols.
• Use technology to manage high call volumes and ensure excellent customer service.
• Foster operational excellence by sharing best practices with team members.
• Incorporate compliance into daily tasks and support investigations, monitoring, and audits.

Global pharmaceutical MNC|Career progression and opportunity to grow

• Proficient in written English with strong professional verbal communication skills.
• Bachelor\'s degree in a healthcare field (preferably medicine, pharmacy, or nursing).
• Excellent active listening and effective verbal communication abilities.
• Skilled in writing clear, concise, and accurate responses to customer inquiries.
• Proven time management skills and ability to perform well under pressure.
• Strong interpersonal skills with adaptability to diverse environments.
• Capable of understanding and conveying complex medical information.
• Advanced computer skills, including databases, word processing, spreadsheets, presentations, and templates.
• Strong cognitive abilities, including verbal reasoning, attention to detail, critical thinking, problem-solving, and analytical skills.

Our client is a global pharmaceutical MNC, committed to improving life and health around the world, with constant innovative medicines. They are looking to expand their team, a Medical Information Associate to provide even better customer services. This role offers an exciting opportunity to contribute to a company that puts people first, and is dedicated to making life better for people worldwide. The successful candidate will be handling customer queries and ensuring compliance with industry standards.

• Chances to be part of the global pharmaceutical medical team
• Chances to explore and service for regional market
• Flexibility in working hours

Michael Page