Job Description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you?We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.About you:As a dedicated and customer-focused professional, you will work within our Operations Team to implement and manage digital menus across various platforms. With a commitment to delivering outstanding service, you'll regularly host online meetings with customers across the APAC region, ensuring their digital menus go live smoothly and on time.Your natural curiosity drives you to efficiently prioritize, plan, and meet deadlines. You're adept at identifying and investigating issues, and you bring proactive, solution-oriented thinking to every challenge-benefiting both the customer and the team.Day-to-day, you will:

• Digital Menu Setup: Configure, test, and launch digital menus across various platforms, ensuring each menu aligns with client specifications and brand standards.

• Customer Collaboration: Host regular online meetings with clients across the APAC region to gather menu requirements, provide updates, and guide them through the setup process.

• Project Management: Efficiently prioritize and manage multiple menu implementations simultaneously, meeting project deadlines and managing client expectations.
• Issue Resolution: Identify, investigate, and resolve technical issues or discrepancies in menu setups, coordinating with internal teams when necessary.

• Process Improvement: Proactively offer solutions and process improvements to enhance the menu implementation workflow, contributing to team efficiency and customer satisfaction.

• Documentation and Reporting: Maintain detailed records of menu implementations, updates, and client communications; create reports for the Operations Manager as needed

• Training and Support: Provide training to clients on using the menu platform and support them post-launch with any adjustments or troubleshooting required.

Your skills and experiences might also include:

• Experience in managing content and configuration into systems preferably in a hospitality/retail setting
• Experience of online ordering and food delivery systems
• Proficiency in configuration management
• Proficiency in Microsoft Office, particularly in Excel for receiving and managing data
• Experience using ticket systems e.g. Jira
• High attention to detail while working in a fast-paced environment
• Strong team player who cares about providing outstanding customer service
• Self-motivated and willing to take on new challenges

What are we all about?The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.Love Work. Love Life. Be You.

The Access Group