Job Description

About the role:

As a Merchant Account Manager at Ezypay, you will play a crucial role in developing and maintaining strong relationships with our clients. Your focus will be on ensuring client satisfaction and driving business growth through excellent interpersonal skills and proactive communication.

As a Merchant Account Manager, you will:

Manage a merchant portfolio

segmented by partner

Deliver both

proactive and reactive engagement

to protect and grow partner-aligned merchant groups Identify opportunities to grow

Merchant Share of Wallet (MSOW)

through upsell, cross-sell, and multi-site expansion Own and execute

all Save activities

for merchants associated with assigned partners Conduct

Welcome calls

for all new merchants related to the partner, including new sites for strategic merchants Provide

training support

(e.g. settlement reports,) across the portfolio Maintain consistent account documentation across required systems including HubSpot . Ensure all activity contributes to defined KPIs and measurable outcomes Collaborate with internal stakeholders (Support, Product, Operations) to resolve merchant issues effectively

Requirements

2-3 years in account management, customer success, or merchant support roles Experience working with

SaaS, payments, or platform-based businesses

preferred Familiarity with segmentation and structured workflows

(Welcome, Save, Training)

Confident communicator, both written and verbal Working knowledge of Excel, PBI and ability to deliver insights or updates in PowerPoint or CRM

Benefits

+ Fantastic team culture + Flexible working arrangements (including remote working) and work life balance
+ Guidance and mentoring from leaders within the business
+ A dynamic and challenging environment, with the opportunity to make a real and lasting difference to our business