Job Description

About The Job Merchant Success, MY Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and DataQashier is looking for an amazing Merchant Success Executive to support our growth!We are a dynamic and fast-growing team that is excited about commerce, retail, and payments, and the opportunity to transform these industries with data and technology.We are looking for passionate individuals that can spearhead the growth of the company through optimizing revenue growth and retention with our existing merchants. If you have knowledge and/or a keen interest in the area of point of sale, payment systems, account management, and B2B sales, this role might be for you. Responsibilities Onboarding of merchants and deployment of systems: Onboarding of new merchants involve setting up and deploying the Qashier system according to each merchants requirements. We are looking for a well organised Account Manager that can be a knowledgeable counterpart to guide merchants through the onboarding process and service them throughout their Qashier journey. Managing portfolio of existing merchants: Main focus here is to build strong long-term relationships with the merchants. You\'ll be managing your own portfolio of merchants and will be the first point of contact for their inquiries. Leverage upsell and renewal opportunities: You\'ll be advising merchants on new features and use cases within our platform to drive our upsell opportunity into new features or higher subscriptions and convert existing customers to annual subscriptions. Troubleshooting potential issues that may arise on the merchant\'s end. Work closely with the product development team on IT related issues. Requirements Min 2 to 3 years of experience in B2B/IT sales or account management/customer success experience. Passionate about technology, fintech and the f&b and retail space Strong interpersonal skills with good bilingual oral skills and readiness to go the extra mile for our merchants (local languages) Highly driven and energetic individuals with a strong willingness to learn Independent and driven A keen attention to detail Analytical thinking/troubleshooting skills About Qashier At Qashier, we believe in empowering merchants to succeed in todays digital economy.From point of sale to payment acceptance, Qashier boasts powerful cloud-based solutions that digitalise and streamline business operations.Do More. Grow More. Be More with Qashier.We offer competitive compensation, comprehensive benefits, and a collaborative and innovative work environment. If you have a passionfor product development and want to work with a team of talented professionals, we encourage you to apply for this exciting opportunity.

foundit