Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region -- quickly, compliantly, and efficiently.
Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.
About Our Client
Our client is a pioneering PaaS (Platform-as-a-Service) company partnered with major ecosystem leaders such as Alipay, WeChat Pay, PayMe, DianPing, Uber, and Touch 'n Go.
Leveraging the rapid rise of e-payments and travel app technology, our client provides integrated solutions to over 2,000 merchants across Hong Kong, China, and Malaysia, supporting a wide range of services:
Bill Payment
Cross-border Transport
Insurance
Gaming
Charity
e-Coupon Systems
Position Overview
The
Merchant Support Specialist
plays a key role in supporting COD Group's regional merchant ecosystem across Hong Kong, China, and Malaysia. This position is responsible for onboarding merchants onto digital marketplace platforms, maintaining eShop and POI (Points of Interest) content accuracy, and ensuring smooth daily platform operations.
You will work closely with merchants to guide them through setup, optimize product and content listings, and handle operational enquiries via instant messaging platforms. This role also involves conducting daily system checks, updating operational manuals, and assisting with ad-hoc support tasks assigned by supervisors.
Key Responsibilities
1. Provide account servicing to merchant partners for the setup of:
eShops
Points of Interest (POI) information pages on regional marketplace platforms
2. Advise merchants on:
Product content optimization
Operational arrangements
Best practices for eShop and POI service performance
3. Conduct Daily Health Checks to ensure the stability and smooth operation of platforms.
4. Prepare and update Operation Manuals and workflow documentation.
5. Manage and respond to merchant and user enquiries via instant messaging platforms (e.g., WeChat).
6. Support supervisors with additional tasks and operational requirements as needed.
Requirements
Bachelor's Degree in Business, Marketing, or related field.
Detail-oriented, able to follow SOPs and maintain accuracy in merchant information.
Customer-focused mindset with strong communication skills.
Ability to learn system functions quickly and troubleshoot basic operational issues.
Responsible, proactive, and comfortable handling multiple tasks.
Proficient in Chinese (Cantonese & Mandarin), both written and spoken.
Customer service or e-commerce experience preferred.
Fresh graduates with strong learning attitude are welcome.
Benefits:
5-day work week
Hospital insurance
Medical claim allowance
Parking allowance
Friendly and supportive work environment
Free snacks & beverages
Performance-based increment
Year-end bonus
Festival gifts & birthday benefits
Convenient location near an MRT station
Office Locations: Sunway Velocity
Interested candidates, please provide your CV, current & expected salary.
Note: Only shortlisted applicants will be contacted for an interview. Employment offers are subject to the successful clearance of pre-employment checks, including background and reference verification.
Job Type: Full-time
Pay: RM3,800.00 - RM4,200.00 per month
Work Location: In person
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