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Kuala Lumpur, Malaysia
Job Description
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Job : Retail Banking
Primary Location : Asia-Malaysia-Kuala Lumpur
Schedule : Full-time
Employee Status : Permanent
Posting Date : 16/Mar/2023, 5:48:38 AM
Unposting Date : 15/May/2023, 5:59:00 PM
The Role Responsibilities Job Role The position is responsible in managing sales channels to ensure cards acquisition targets are met. Key result areas for the individual are
- Manage Channel Performance in terms of application volume, quality of applications, efficiency in application processing and productivity.
- Managing key stakeholders such as Middle Office, Operations, Fraud, Credit Initiation / Policy, CDD, Compliance, Legal, Sales (DSMS, TPS, Digital / Online, V&V, Branches).
- Work with Credit Policy to find opportunities to increase approval rates (i.e: test programme, waiver of checks) and optimizing turn-around-time.
- To curate acquisition campaigns for selected channels with the objective to acquire new customers, whilst balancing cost per acquisition (CPA) by looking at better cost efficiencies and channel productivity.
- Awareness of sales process, credit policies, credit card regulation and overall market landscape.
- Engage sales channel to ensure submissions and approval are on track.
- Work with internal stakeholders to improve sales application efficiency.
- Responsible for identifying and fixing sales process gaps / breakdowns. Work closely with internal stakeholders to develop process / digital enhancement end-to-end process (from business requirement, reviewing user stories, alignment with all stakeholders, UAT and UVT implementation).
- Responsible for ideation and execution of acquisition campaigns to drive card acquisition and fulfilment.
- Work with various stakeholders on policy changes, sales process improvement, digital enhancement and campaign management.
- Adherence to GPS, ensuring controls and measures are updated and put in place to minimise gaps.
- Understanding of regulatory framework, requirements and expectations.
- Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
- Sales (DSMS, TPS, Digital, V&V, Branches), Finance, CABM, Legal and Compliance, PMO, Technology Team, Credit, Risk, Fraud, Middle Office, Operations
- Embed Here for good and Group\xe2\x80\x99s brand and values in SCBMB ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
- Bachelor\'s degree in any discipline (preferably Banking and Finance)
- 3 years experience in Banking (preferably in Sales, Credit or Product Management / Retail Banking)
- Enthusiastic, versatile and not willing to accept the status quo
- Good Analytical skill
- Banking Products and Services Development
- Customer / Market Focus
- Stakeholder Management
- Marketing Channels
- Budget Management
- Data Analytics
About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Job Detail
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Job IdJD918994
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned